The challenge is, how do you grow a loyal base of followers behind your brand and harder still, how do you convert this new network into business?
Growing your fan base
Commitment, consistency and a clear content strategy are key. The message sent through your social media channel will be the basis for how your customers see your brand.
Get the balance right
Using Facebook to market products is fine, but don’t over do it. Followers will lose interest if they’re not getting enough value out of your posts. Similarly, don’t over-post, or post on the same topic too often. Competitions are one of the best ways to grow followers quickly, but keeping your new followers engaged is the challenge.
Educate and inform
Providing valuable advice and sharing knowledge with news, case studies, blogs etc is one of the best ways to build a loyal following and invite discussion.
Images and graphics are essential to increase engagement and liven up your page. According to one company with expertise in social media marketing, photo posts on Facebook receive 53 per cent more likes than the average post and attract 104 per cent more comments.
Social media is about immediate communication. Fans expect a response to questions and feedback posted on your page in a timely manner. Tardy responses on your page can damage your online brand as quickly as you build it.
A personal side
Unlike a website, a Facebook page has ‘personality’ and shows the human side of a company. Using Facebook to support local initiatives and the charities you’re passionate about is a great way of aligning your brand with the local community. Facebook also provides a platform to showcase your staff and company culture, allowing fans to connect with the people behind the entity.
Converting fans to business leads
Driving this new source of traffic to your website and recruiting to your database or encouraging them to make contact is the aim of the game.
Hosting valuable content on your website and linking Facebook posts to these resources will drive fans to your website. Ensuring your site always has fresh content will encourage them to become regular visitors.
Collect contact information and recruit prospective clients to your database by providing valuable free services or giveaways to those who sign up.
Build the relationship
Now that you’re capturing prospective clients, it’s important to establish and build the relationship with the customer through more direct and tailored communication, generally outside of Facebook.
With access to potentially millions of people each week on Facebook, the right engagement and campaigns are paramount. Appointment of a social media specialist is recommended to ensure your brand, message and offering are all aligned.
Understand how to steer this audience to your website and client relationship systems and watch your business reap the rewards.