So, if you’ve already taken those steps, how can you use free tools on review sites to reach potential buyers and sellers online effectively?
1. Get mobile ready
The shift to mobile devices shows no signs of slowing down. More than 80 per cent of Australians now own a smartphone. Two of the most popular real estate apps in the country have been downloaded more than 7.5 million times. The data shows mobile is one of the most important channels for real estate professionals to reach clients online. It’s clear consumers are looking at properties on their mobile, but we also know they are also looking for real estate professionals. That's because 68 per cent of all searches on Yelp come from mobile, and home services is the third-largest category of reviewed businesses on Yelp (after restaurants and retail).
So, make sure you’re ready to reach potential clients on mobile. Yelp has a specific app for business owners that lets you respond to messages and reviews from your mobile device and sends real-time notifications when users engage with your business page. Take advantage of these free tools to interact with clients on the go.
2. Show clients the power of feedback
Online reviews are a great way to get honest, useful feedback from clients. Some business owners even go through relevant reviews at staff meetings. This can help address negative comments and boost team morale with positive comments. If you make a change due to online reviews, then let your clients know. Implementing any changes due to customer comments shows you take customer service seriously and can enhance the overall experience for clients.
3. Let people know where to find you online
Encourage clients to engage with you online by including references to your presence on review sites and social media in your marketing materials. Sometimes the simplest visual reminders – like window stickers or links on your website – can make the biggest difference.
You should also ensure not to solicit reviews from clients. Instead, focus on offering great customer service and simply let people know where to find you online. This will grow your business’s online reputation organically and ensure that your reviews are ones that potential clients can trust.
There’s plenty to know about review sites, so this is the second part of a three-part series. Next month, Nick will share his top tips for responding to online reviews. You can get started on Yelp by claiming your business page for free at www.biz.yelp.com.au