While they have accurately described Facebook as not being a saviour to our industry, my results would suggest that disregarding social media from an agency’s prospecting plan entirely is a risky move to make.
Take my business Wagga Property Management, for example. In the 21 months since we began operating, we have experienced an entirely organic net growth of almost 350 properties under management (and growth of far greater than this when we take into account the properties we have lost in the same period through natural attrition). As any good agent should do, I make it a point of asking each and every prospective new client who has called us why it is that they have called, and I have lost count of the number who have told me that they have seen us on Facebook. While our social media presence may not be the only reason they called, it is more often than not mentioned as part of the reason.
If used effectively, a company’s Facebook page can garner fantastic new business opportunities. For those who disagree, I would be inclined to argue that they just aren’t doing it right! Personally, I am a ‘liker’ of dozens of real estate agents’ and agencies’ Facebook pages, and if it wasn’t for the fact that I have a vested commercial interest to keep track of what people are doing with their pages, I would have ‘unliked’ the majority of them months ago. A Facebook page shouldn’t be seen as another tool to use in selling or leasing properties – it should all be about telling a story and conveying the message about why you should be someone’s agent of choice.
Furthermore, Facebook is a platform for people to share their thoughts and experiences that they have had when dealing with a business. Wagga Property Management has often received a fantastic wrap on the Wagga Buy, Swap & Sell pages and the Wagga Thumbs Up, Thumbs Down page about the service we have provided to both landlords and tenants.
Whereas up until a few years ago it would only be by chance when standing around a barbecue or having a few Friday arvo schooners that people would talk about their experiences with local businesses, Facebook has opened that up so that people can compare notes 24/7, and not only with the people they know but also with complete strangers.
One recent question that was asked on one of the Wagga pages was this: “I have a number of investment properties and am looking for people’s opinion on which real estate agent we should use to manage them.” Out of the 21 comments made on that post, 12 said Wagga Property Management (and another six offered no opinion on who to use, but some strong advice on who not to use). Needless to say, we got the call from the prospective client. Money cannot buy that kind of feedback!
Facebook should definitely not be at the bottom of your list as a method of prospecting for new business. If used correctly, it is a powerful tool to have in your arsenal and one that can produce some fantastic results.
Here are my top tips for using Facebook effectively in your business:
- Don’t over-post – my experience is that one post every six to eight days is ample
- Spend a little to make a lot – we run a sponsored post to attract people to like the page, as well as boosting the majority of our posts. We typically invest around $150 per month in Facebook advertising
- Don’t hawk your wares – focus all posts on good news, success stories and the happenings within your business, but do not advertise your properties for sale or lease
- Create online brand champions – there is nothing more powerful than the honest testimony of a raving fan singing your praises