Raine & Horne office ups the customer service ante

The owners of Raine & Horne Redland Bay have boosted their customer service proposition by expanding their business hours beyond the norm.

Led by husband and wife team Tenille Walters and Darren Payne, Raine & Horne Redland Bay is now in operation from 8am until 7pm Monday to Friday, from 8am until 5pm on Saturdays and by appointment on Sundays.

The move comes as the branch looks to improve its “consumer-friendly modern day approach to real estate”, just four months into trading.

“We’ve listened to the market and watched the needs of real estate consumers evolve during our time in the industry, and this is why we’ve adapted our business hours to fit in with the busy lives of our clients, customers and the community in general,” Ms Walters said.

“People can’t take time off work like they did in the past to go house hunting – they need to save up time to care for sick kids, move house or meet with tradespeople.

“Longer trading hours are also perfect for those who don’t have recession-proof jobs or are from a one-income family. By opening later, we’re giving them more opportunities to buy, sell or lease a property in Redland Bay and surrounding suburbs, or to engage with a property manager.”

Ms Walters said a key point of difference for Raine & Horne Redland Bay will be the sales and property management team, which will conduct open homes and listing presentations and meet with tenants to discuss maintenance issues after 5pm.

“We want our clients to know they’re our priority, and so we’re more than happy to make ourselves available whenever they need us,” she said.

Ms Walters and Mr Payne have over 35 years of combined experience in real estate sales and development.

The pair made the move to Raine & Horne after being attracted to the company’s innovative approach to real estate, Ms Walters said.

“It was time for a new beginning, and I realised that the passion I have for real estate and our community could only be showcased effectively by working with a forward-thinking real estate brand such as Raine & Horne.”

[Related: Real estate agency to make history with Facebook auction]

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