According to managing director of Lawlab Ian Perkins, the service provides real-time updates and helps smooth communication hurdles.
“The service includes access to an online platform which buyers, sellers, agents, brokers and lenders use to post and track updates during the sale and settlement process.
“It eliminates the need for agents to spend valuable sales time chasing information, while also removing delays caused by lost emails, voice mails and meetings,” said Mr Perkins.
The platform allows any party involved with the current deal to log in and see the progress in real time, as well as inform other parties if anything is required of them.
According to Mr Perkins, the service is being embraced by agents, who have lauded its fast response times.
Buyer's agent Rich Harvey tested the program from a buyer’s point of view and said he enjoyed the ease of use.
“Lawlab’s service is convenient for time-poor investors and homebuyers,” he said. “Being able to post comments and see the next steps online removes the need for office visits and time-consuming calling and emailing.
“Lawlab removes what I now know are unnecessary delays and streamlines the process, which has resulted in a much easier and less stressful experience for my clients.”
To ensure its service continues to provide maximum support and benefit for agents, Lawlab is currently preparing to provide e-settlements using the PEXA system.
The company has also launched a Chinese service, which importantly in the current market, is ensuring agents and their Chinese-speaking clients are well supported.