Powered by MOMENTUM MEDIA
realestatebusiness logo
Powered by MOMENTUM MEDIA

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

news image

New home sales jump by 64%

August 13, 2020Emma Ryan

The volume of new home sales over the past two months has climbed by 64.4 per cent, which is being credited to the Australian government’s HomeBuilder scheme. ...

REB_top100agents
top 10 agents

1

Alexander Phillips

Year of Experience: 20

Support Staff: 3

Residential Properties Sold: 215

Total Value of Residential Properties Sold:

$ 522,477,791

VIEW COMPLETE REPORT

Have you experienced sexual harassment or bullying in the workplace?

Yes, I've been the victim of sexual harassment (15.8%)
Yes, I've been the victim of workplace bullying (21.1%)
No (63.2%)

Total votes: 19
The voting for this poll has ended on: April 30, 2020
TECH MARKETING SALES BETTER BUSINESS PROPERTY MANAGEMENT
agent using smartphone 3 reb Proptech to support property managers

An Australian proptech company has helped local property managers navigate the stressors felt during the COVID-19 pande ...

AshFarrugia 850x400 march2019 New feature ‘to take property matching to the ne ...

ActivePipe has launched a new feature which aims to clear the way for a near fully automated service. ...

sydney street cbd reb Prop-service provider closes strategic funding rou ...

An Australian property service and technology provider has closed a deal worth $3 million, further cementing its status ...

Openn Negotiation NZ reb Real estate platform broadens national scope

A local real estate sales platform has expanded its horizons to Australia’s easterly neighbour. ...

Arjun Paliwal WEB The characteristics of a good agent

In this episode of Secrets of the Top 100 Agents, host Emma Ryan is joined by the founder of InvestorKit and recently cr ...

Tom Panos Live 060820 What’s Making Headlines – The week commencing ...

What’s Making Headlines is your new source for all the very latest in Australian real estate news. ...

Dr Nicola Powell WEB Property trends with Domain’s senior research an ...

In this episode of Secrets of the Top 100 Agents, Dr Nicola Powell unpacks the key trends she’s uncovered in Domain’ ...

Tom Panos 310720 What’s Making Headlines – The week commencing ...

What’s Making Headlines is your new source for all the very latest in Australian real estate news. ...

Arjun Paliwal WEB The characteristics of a good agent

In this episode of Secrets of the Top 100 Agents, host Emma Ryan is joined by the founder of InvestorKit and recently cr ...

Tom Panos Live 060820 What’s Making Headlines – The week commencing ...

What’s Making Headlines is your new source for all the very latest in Australian real estate news. ...

Dr Nicola Powell WEB Property trends with Domain’s senior research an ...

In this episode of Secrets of the Top 100 Agents, Dr Nicola Powell unpacks the key trends she’s uncovered in Domain’ ...

Tom Panos 310720 What’s Making Headlines – The week commencing ...

What’s Making Headlines is your new source for all the very latest in Australian real estate news. ...

Positive Mindset in Business reb The impact of a positive mindset in the business o ...

Let’s be real: running a business or an office is stressful. Here’s a quick rundown of some insights on keeping yo ...

Cameron Black reb Lies and statistics: Has the property market actua ...

It seems like there has been a huge change of sentiment in the last month as a confluence of factors has come together t ...

short 850x400 june2019 How to get that big win

Getting a big win is more than just sales. It involves strategic planning and setting goals, according to real estate bu ...

MeganSmith 050719 cropped Ray White’s Megan Smith sells $14m property in B ...

Ray White Balmain sales dynamo Megan Smith has sold one of the most expensive houses in Australia this year, with the pr ...

real estate online reb How worried should investors be about the current ...

Long-term investors with a wealth creation strategy in mind are being advised to understand the current headwinds facing ...

couple moving in reb Changing market trend sees investors leave their c ...

Home owners are looking to purchase an investment property further away than ever before, with COVID-19 likely to accele ...

rba reb 1 RBA bearish on investment outlook

The Reserve Bank of Australia has revised its outlook for dwelling investment, as the second lockdown in Victoria is lik ...

David Hancock reb Why concerns about the so-called economic ‘cliff ...

Many commentators have been pointing to the end of September as a danger zone for the economy, writes David Hancock. ...

EVENTS
REBAWARDS Listready
Real Estate Business Awards 2020

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

Learn more >
FROM THE WEB
Recommended by Spike Native Network
Do you have an industry update?
rpm logo latest

Staying professional - even when you REALLY don't want to

19 March 2014 Lisa Indge

Lisa Indge SmallBeing in real estate is a funny, sometimes frustrating career …. We come across all types, good/bad, funny/nasty, boring/eccentric.

 Blogger: Lisa Indge, managing director and founder, Let's Rent

One day, I was called upon to provide a rental valuation for a new client in an expensive suburb close to the city. Upon arrival I was greeted by an intoxicated husband and somewhat embarrassed wife. It wasn’t like it was 5pm, it was early afternoon. Perhaps they had been out to lunch I wondered. The wife proceeded to show me around the four-storey property and as we ascended the stairs I wondered about other guests in the house and the faint sound of pleasure. What to say when we entered the main bedroom to find a pornographic film playing loudly and a dishevelled bed…… ? She turned it off, chastised the husband and we carried on as if nothing out of the ordinary had occurred.

When dealing with difficult issues in relation to a vacate inspection recently, we had trouble keeping a straight face when the tenant said, “I work for a top 20 ASX company you know!”. Wouldn’t you love to put professionalism aside just once to give the response you really feel like saying. Instead we decided later to have a group discussion about what that statement really meant in the context of the discussion. Our conclusion was that he was feeling like he needed back up and was on shaky ground with his argument. Of course we did have a bit of fun with it before that!

Advertisement
Advertisement

There was another not so funny incident when a tenant specifically came to abuse me for not sending him an email I had promised to send before close of business. He had wound himself up to such an extent that he became personally abusive and for the first time in my life I had feared the outcome. We submitted a report to local police the next day and made sure he knew the police advice was to ban him from the office and contact them immediately if he returned. I had in fact sent him the email about 20 minutes before he arrived…..

Talk about frustrating…. The tenant who does not understand, no I mean does not accept, that they have signed a legal document, the lease, stating that they have to pay rent fortnightly in advance. But that does not suit me … that is not fair … I don’t agree with you … can’t you just ask the owner. I’m sure you thought I was talking about a tenant perhaps out of work or receiving a pension. No, this is a tenant paying nearly $1,600 per week in rent who wants to pay weekly. What was not fair was that the owner had to pay us to take the tenant to tribunal for a complying order to ensure rent was paid on time and for the appropriate amount. Quite frankly a massive waste of everyone’s time!

It’s no wonder we need such patience, problem solving and conflict resolution skills. Hats off to all the property managers who stick with it and act with professionalism!


Lisa Indge, managing director and founder of Let's Rent
Lisa Indge

Let’s Rent was founded in order to create a better way for landlords and tenants to facilitate mutually beneficial relationships. We have an in depth working knowledge and experience specialising in leasing and property management. Past experience has taught us that many investors and home owners are increasingly frustrated with agents putting greater priority on the sale of a property rather than its actual management. Let’s Rent offers a more direct, customer service focus in property management connecting owners and tenants with what they need, without any of the stuff they don’t! That means no hidden agendas and no sales people. Just specific, hands-on service from dedicated renting specialists.

Staying professional - even when you REALLY don't want to
Lisa Indge Small
lawyersweekly logo
FROM THE WEB
Recommended by Spike Native Network
Listen to other installment of the Real Estate Business Podcast
Do you have an industry update?
REAL ESTATE BUSINESS NEWSLETTER
Ensure you never miss an issue of the Real Estate Business Bulletin. Enter your email to receive the latest real estate advice and tools to help you sell.