Having a learning culture in property management will take you one step beyond simply having the skills you need to deliver a good service.
Blogger: Hermione Gardiner, business manager, Real+
It will empower your staff to achieve dramatically improved results compared to traditional businesses. Because as you are enabling staff to anticipate and adapt to change, as well as grow through innovation, they will also become more energetic, loyal and goal orientated.
Creating a learning culture requires a change in the way you see the traditional real estate model – usually heavily focused on sales training. To develop a company-wide learning culture, training must become a key focus in the overall business strategy and it needs to be seen as a long-term commitment (not a quick fix). A true learning culture continuously challenges its own systems and way of doing things, ensuring continuous improvement for not just the business but the individuals themselves.
Training can be a strong motivating factor for your staff, for some property managers this progress and development will be more important than money, as it helps them grow and gain new skills. It will help their performance at work and make them feel part of something bigger than themselves. Your workplace can become a business that people strive to come and work for.
On a team management level it will also get everyone functioning together, trusting and complementing each other and through having common goals, will be able to produce extraordinary results. To be effective, training needs the full participation and commitment of all staff, at all levels – especially you.
For more tips on managing and motivating your teams, don’t miss our next webinar dedicated to “Tools for Team Management”.