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Clearance rates improve across lower auction volumes

August 03, 2020Emma Ryan

Preliminary figures show improved clearance rates across the combined capital cities for the week ended 2 August. ...

REB_top100agents
top 10 agents

1

Alexander Phillips

Year of Experience: 20

Support Staff: 3

Residential Properties Sold: 215

Total Value of Residential Properties Sold:

$ 522,477,791

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Have you experienced sexual harassment or bullying in the workplace?

Yes, I've been the victim of sexual harassment (15.8%)
Yes, I've been the victim of workplace bullying (21.1%)
No (63.2%)

Total votes: 19
The voting for this poll has ended on: April 30, 2020
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EVENTS
REBAWARDS Listready
Real Estate Business Awards 2020

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

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Do you have outcome-based conversations?

26 September 2014 Hermione Gardiner

When you become aware of a conversation you must have with someone, especially an unpleasant or tough conversation, your mind usually comes up with a whole list of things you DON’T want to happen.

Thoughts such as “I don’t want…”

·         for them to get emotional

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·         to lose it and get angry

·         to personally attack me

·         to make a complaint about me

Rather than focusing on what you don’t want to happen, focus on what you DO want the outcome of the conversation to be. In property management it’s important to go into every conversation, whether it’s unpleasant or confronting, with an outcome in mind.

Outcome-based conversations are not just essential for property managers, leasing consultants, new business consultants and anyone on the front line dealing with the client; they can also be used when having conversations internally within the business and also in your personal life!

When you worry about what you don’t want to happen, or are not sure of the outcome you are trying to achieve, you end up giving the other person all the power. When you stay focused on what you do want you’re more likely to stay in control of the situation and achieve your desirable outcome.

Do you have outcome-based conversations?
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hermione-gardiner

Business Manager - Real+

Hermione has been part of the real estate industry for over 10 years. From Property Management to Corporate Leasing, New Business and Team Management. She has successfully managed a broad range of clientele, and delivered winning new business growth strategies.
Excelling in areas of team training, leasing product development and implementation of new software, her invaluable skills have led her to Real+ where she is passionate about assisting our clients to achieve their maximum potential through the online learning experience, Real Plus.

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