When you become aware of a conversation you must have with someone, especially an unpleasant or tough conversation, your mind usually comes up with a whole list of things you DON’T want to happen.
Thoughts such as “I don’t want…”
· for them to get emotional
· to lose it and get angry
· to personally attack me
· to make a complaint about me
Rather than focusing on what you don’t want to happen, focus on what you DO want the outcome of the conversation to be. In property management it’s important to go into every conversation, whether it’s unpleasant or confronting, with an outcome in mind.
Outcome-based conversations are not just essential for property managers, leasing consultants, new business consultants and anyone on the front line dealing with the client; they can also be used when having conversations internally within the business and also in your personal life!
When you worry about what you don’t want to happen, or are not sure of the outcome you are trying to achieve, you end up giving the other person all the power. When you stay focused on what you do want you’re more likely to stay in control of the situation and achieve your desirable outcome.