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Hot Property: Biggest headlines from the week that was

June 04, 2020Grace Ormsby

With Australia on track for a recession despite the loosening of COVID-19 restrictions, the Prime Minister has dropped yet another stimulus package: Here are the biggest stories from this week. ...

REB_top100agents
top 10 agents

1

Alexander Phillips

Year of Experience: 20

Support Staff: 3

Residential Properties Sold: 215

Total Value of Residential Properties Sold:

$ 522,477,791

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Have you experienced sexual harassment or bullying in the workplace?

Yes, I've been the victim of sexual harassment (15.8%)
Yes, I've been the victim of workplace bullying (21.1%)
No (63.2%)

Total votes: 19
The voting for this poll has ended on: April 30, 2020
TECH MARKETING SALES BETTER BUSINESS PROPERTY MANAGEMENT
pile documents reb REINSW launches own contract creation tool

A new online program is set to revolutionise the sales process and get properties to market quicker than ever before, ac ...

Gary Flowers reb Yabonza enlists heavyweight to board

Property start-up Yabonza has named a new board chairman to propel the company through its next phase of growth. ...

Neville Pozzi reb REIWA rolls out new ‘digital doorknock’ strate ...

The Real Estate Institute of Western Australia’s longstanding partnership with The Salvation Army is seeing the real e ...

Property technology app smartphone reb App aims to kickstart the real estate market

As the real estate industry continues to adjust to the new norms brought about by the COVID-19 pandemic, an app develop ...

Stefan Williams WEB REB Business Empowerment Showcase: Developing a di ...

In a real estate market rocked by a global pandemic, as well as the gradual phasing out of print newspapers, it’s more ...

REBA 850x400 ListReady PODCAST: REB Awards Finalist Showcase – Sales A ...

With the Real Estate Business Awards 2020 set to occur as a live broadcast event on Thursday, 25 June at 7pm, we are bri ...

Mark Morrison WEB 2020 REB Business Empowerment Showcase: An innovative p ...

The global pandemic has undeniably presented some challenges for the real estate sector. However, there are still opport ...

Michael Johnson WEB How COVID-19 has been impacting real estate agents ...

In April, Momentum Intelligence conducted a major survey to understand how the coronavirus pandemic has been affecting t ...

Stefan Williams WEB REB Business Empowerment Showcase: Developing a di ...

In a real estate market rocked by a global pandemic, as well as the gradual phasing out of print newspapers, it’s more ...

REBA 850x400 ListReady PODCAST: REB Awards Finalist Showcase – Sales A ...

With the Real Estate Business Awards 2020 set to occur as a live broadcast event on Thursday, 25 June at 7pm, we are bri ...

Mark Morrison WEB 2020 REB Business Empowerment Showcase: An innovative p ...

The global pandemic has undeniably presented some challenges for the real estate sector. However, there are still opport ...

Michael Johnson WEB How COVID-19 has been impacting real estate agents ...

In April, Momentum Intelligence conducted a major survey to understand how the coronavirus pandemic has been affecting t ...

Positive Mindset in Business reb The impact of a positive mindset in the business o ...

Let’s be real: running a business or an office is stressful. Here’s a quick rundown of some insights on keeping yo ...

Cameron Black reb Lies and statistics: Has the property market actua ...

It seems like there has been a huge change of sentiment in the last month as a confluence of factors has come together t ...

short 850x400 june2019 How to get that big win

Getting a big win is more than just sales. It involves strategic planning and setting goals, according to real estate bu ...

MeganSmith 050719 cropped Ray White’s Megan Smith sells $14m property in B ...

Ray White Balmain sales dynamo Megan Smith has sold one of the most expensive houses in Australia this year, with the pr ...

Perth aerial new reb WA kicks off COVID-19 commercial code

A new commercial lease code of conduct will help Western Australia’s commercial tenants and landlords reach rental agr ...

Clayton Howes reb ‘Pay later’ solution launched for landlords

A new solution has been rolled out to Australian landlords, enabling them, agents and property managers to better manag ...

property realestate reb ‘Earlier than expected’ recovery pinpointed fo ...

In what marks good news for property managers, a real estate group says some positive signs are beginning to emerge with ...

housing properties reb New projects to enable better housing policy decis ...

The Australian Housing and Urban Research Institute (AHURI) is undertaking several priority research projects which aim ...

EVENTS
REBAWARDS Listready
Real Estate Business Awards 2020

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

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Sugarcoat the ugly truth or give honest feedback?

28 November 2014 Hermione Gardiner

Sometimes, we can be afraid to tell our landlords the honest truth during difficult situations such as a tough market, problem tenants, damaged property, rent arrears, or other escalating crises.

Often we think we are protecting them. We may be afraid of blame – what if they think it’s our fault? What if they don’t listen? We may fear we'll lose the management.

The problem is that when we sugarcoat things, pretend everything is fine or omit difficulties, we may be making our job harder in the long run. The landlord will not fully understand the gravity of the situation, as they have been sheltered from the truth the whole way.

This may make it difficult for them to take our advice or have trust in us. We then get frustrated with them when they won’t listen. 

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When providing honest feedback, do not just dump negative news on the owner – the key is to use the opportunity to show you have a plan in place. Explain that you want to be transparent about the situation but that they should not be alarmed because, as the experts, here is our plan to overcome the obstacle. 

If they are confident you have it covered, and you have just been honest to make them aware, the benefits will be twofold. As mentioned, it shows you have the situation under control, and it also emphasises to them the value of having a property manager in place.

The best relationships (whether with our landlords or the people in our personal lives), are built on communication concepts such as honesty, trust and transparency. If you can be honest and transparent in a tactful way, you will generate respect and trust with your landlord, and you will be surprised how much more prepared they will be to listen to your advice and guidance. It will also give them a deeper understanding for what we do each day. 

The word tactful is important here, as we may need to think about the way we phrase things. 

The stronger your relationship, the easier it will be to get the landlord to listen to us when we are providing advice on removing difficult tenants, adjusting the price in a difficult market, agreeing to maintenance and repairs, settling difficult bond claims, dealing with complex tribunal or insurance claims and many of the other situations we face as property managers each day. 

What do you think? When it is a good time to tell the truth? And when is it a good time to keep things a little sugarcoated, or even hidden! Be sure to comment and let me know your thoughts.... 

 

Sugarcoat the ugly truth or give honest feedback?
hermione gardiner
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hermione-gardiner

Business Manager - Real+

Hermione has been part of the real estate industry for over 10 years. From Property Management to Corporate Leasing, New Business and Team Management. She has successfully managed a broad range of clientele, and delivered winning new business growth strategies.
Excelling in areas of team training, leasing product development and implementation of new software, her invaluable skills have led her to Real+ where she is passionate about assisting our clients to achieve their maximum potential through the online learning experience, Real Plus.

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