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When and why an agent might have to act in the tenant’s interest

May 25, 2020Cameron Micallef

It is common knowledge that agents should act in the best interest of landlords. However, COVID-19 has thrown a spanner into the mix, a government statement has explained. ...

REB_top100agents
top 10 agents

1

Alexander Phillips

Year of Experience: 20

Support Staff: 3

Residential Properties Sold: 215

Total Value of Residential Properties Sold:

$ 522,477,791

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Have you experienced sexual harassment or bullying in the workplace?

Yes, I've been the victim of sexual harassment (15.8%)
Yes, I've been the victim of workplace bullying (21.1%)
No (63.2%)

Total votes: 19
The voting for this poll has ended on: April 30, 2020
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It seems like there has been a huge change of sentiment in the last month as a confluence of factors has come together t ...

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Ray White Balmain sales dynamo Megan Smith has sold one of the most expensive houses in Australia this year, with the pr ...

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Property managers in Victoria should advise caution to home owners, after a stern warning was issued about regulations s ...

Rolf Howard reb Will recent changes to tenancy laws tip the scales ...

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EVENTS
REBAWARDS Listready
Real Estate Business Awards 2020

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

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Why we’ll keep delivering for our communities in the face of COVID-19

alex

As Australia tries to keep pace with a rapidly changing business and social landscape in the wake of COVID-19, Momentum Media is leading the way delivering essential content to our communities, writes Alex Whitlock, director of REB.

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Auto replies - annoying or effective?

07 January 2015 Deniz Yusuf

Are automatic email replies overused? Underused? Are they a thing of the past?

I don’t know about you, but I’m not a big fan of auto replies. I don’t use them in my business, BDM Coach, but as a BDM at Integrity RE, I did use them if I was on leave.

Given there are a few public holidays in the coming weeks, I thought it was a good time to bring up the subject.

So, how important are they? Yes, it’s important to advise clients that you’re away, and a reply can let them know when you’ll be back, BUT if you’re away from your desk for a couple of hours? Come on! This, to me, is overuse. I am sure people will argue the point, especially as we are becoming a NOW society, where clients want things done NOW, but really, if it’s that important, they’ll call the office and will be notified you’re out and when you’ll be back. This, to me, is personal service. 

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Auto reply while on leave is obviously very important, especially as a BDM, with potential leads emailing communications through. Just be sure you have emails directed to another agent who can monitor and filter them for you. Also, you should give the helpful agent a list of your Hot 20 leads most likely to contact you, as well as any agreements you’re expecting while you’re away. Give them your pre-listing email, in case new business enquiries come in, with access to your calendar to book appointments. 

As mentioned, I personally don’t use them for my consulting business, even if doing a full day in office training, seminars or travel. With technology today, I can see emails, new business enquiries and calls all on the one device. That’s right – it’s called a mobile phone. My website has an automated personal email, and people also get a personal automated text message. I then call or email them at the end of the day or during a break. My point is, you can have emails linked to a device, and make contact with people on a personal level. 

So, are auto replies overused and outdated? I believe they can still be of good use, but there are more efficient things you can put in place. There are also quite a few variables to consider with different styles of office set-up. 

 

Auto replies - annoying or effective?
deniz y031114
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Deniz Yusuf

Deniz Yusuf

Deniz Yusuf is a consultant, coach and mentor through BDMCoach to agents across Australia, New Zealand and the United States. Having already impacted the industry consulting with McGrath Group, Rental Express and more, he’s also started the InspiredGrowth Annual Conference that now opens the door for inspirational learning to non-BDMCoach members. Training isn't just about rent roll growth, but self-belief, inspiration, confidence and results.

FROM THE WEB
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Listen to other installment of the Real Estate Business Podcast

Why we’ll keep delivering for our communities in the face of COVID-19

alex

As Australia tries to keep pace with a rapidly changing business and social landscape in the wake of COVID-19, Momentum Media is leading the way delivering essential content to our communities, writes Alex Whitlock, director of REB.

Read more
Do you have an industry update?
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