Conversely, who are those clients that are causing them more stress than necessary?
Let us explain a great landlord:
- They are willing to spend money on repairs and maintenance promptly
- They follow the rules and regulations of tenancies
- They communicate and listen to feedback from the property manager
- They reduce rent where necessary, increase where justifiable
- They attend and are involved in AGMs and executive committees
- They are friendly but business-like in their approach to tenancies
Some clients actually reward tenants for good tenancies over the years and we even go as far to suggest small gifts or cash back. Let us explain: If a tenancy comes to an end and prospective tenants are found before the end of the period before the existing tenancy lapses, this minimal vacancy and their assistance with access and presentation goes a long way for the landlord’s bottom dollar.
By having a knowledgeable and well-informed property manager, this also goes a long way in keeping the agent/client relationship healthy, so we advocate great training for our staff and ensure they are well remunerated to handle a busy workload – to keep this level of service at a premium.
A not-so-great landlord?
- All the elements mentioned above, but reversed!