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Don't forget about the good tenants!

26 March 2015 Emma Shean

Let’s not beat around the bush: finding good tenants can be tough.

There are so many horror stories about nightmare tenants, but how many times do you hear about the good tenants? More importantly, how can you keep them?! 

Some landlords send gifts at Christmas, some just send a card. Sometimes a note saying you have just inspected the place and it looks great and thanks very much, is reward enough. We are all guilty of looking only for the negative and not the positive. Some landlords believe gifts are not appropriate, but a simple "thank you" goes a long way. So we had a chat to a few property managers to ask them what they do. 

Tenant of the month

Some property managers run tenant of the month competitions, where they select a winner based on some simple key points such as always paying rent on time, having great inspections and being reliable when needed. Rewards include gold class movie tickets, a gift voucher to a department store or supermarket or a small gourmet food hamper. 

Birthday card

Why not send your tenants a birthday card near their birthdays, with a $10 voucher to a local restaurant or store? While it may not seem like much, the thought counts and it’s amazing how special someone feels when they receive something unexpected. 

Outstanding inspection thank you 

Some agencies like to reward their good tenants with an outstanding inspection thank you. Similar to tenant of the month, the thank-you gifts can be small and can include gift vouchers, chocolates or bottle of wine. It's not all about the gifts: don't forget how amazing it can be for a tenant to receive a simple "thank you" note. 

Don't forget about the good tenants!
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Emma Shean is part of the PropertyMe team, a new online trust accounting app for property managers. After completing her communications degree, Emma worked across many large consumer and real estate companies before heading off to London to work with the Federation of Master Builders. Since returning to the sunny shores of Sydney, Emma has found her place in the exciting start-up culture of PropertyMe, where simplicity and the latest technology are vital to ensure the ease of managing a trust account, suppliers, tenants and owners within the app. 

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