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Land tax reprieve now available in NSW

May 27, 2020Grace Ormsby

Landlords who are providing their tenants with rent relief during the COVID-19 crisis are now able to apply for land tax concessions. ...

REB_top100agents
top 10 agents

1

Alexander Phillips

Year of Experience: 20

Support Staff: 3

Residential Properties Sold: 215

Total Value of Residential Properties Sold:

$ 522,477,791

VIEW COMPLETE REPORT

Have you experienced sexual harassment or bullying in the workplace?

Yes, I've been the victim of sexual harassment (15.8%)
Yes, I've been the victim of workplace bullying (21.1%)
No (63.2%)

Total votes: 19
The voting for this poll has ended on: April 30, 2020
TECH MARKETING SALES BETTER BUSINESS PROPERTY MANAGEMENT
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Openn Negotiation has confirmed a new integration with realestate.com.au which aims to provide a better experience for b ...

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After an initial lull, things have started ramping back up in the Brisbane property market, but Heath Williams, lead age ...

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According to Clarke & Humel's Michael Clarke, the challenging nature of the COVID-19 real estate market is actually ...

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In April, Momentum Intelligence conducted a major survey to understand how the coronavirus pandemic has been affecting t ...

Tom Panos 140520 What’s Making Headlines – 14 May 2020

What’s Making Headlines is your new source for all the latest in Australian real estate news. ...

Heath Williams WEB Selling Brisbane’s most luxurious properties dur ...

After an initial lull, things have started ramping back up in the Brisbane property market, but Heath Williams, lead age ...

Michael Clarke WEB How the best agents are continuing to thrive throu ...

According to Clarke & Humel's Michael Clarke, the challenging nature of the COVID-19 real estate market is actually ...

Positive Mindset in Business reb The impact of a positive mindset in the business o ...

Let’s be real: running a business or an office is stressful. Here’s a quick rundown of some insights on keeping yo ...

Cameron Black reb Lies and statistics: Has the property market actua ...

It seems like there has been a huge change of sentiment in the last month as a confluence of factors has come together t ...

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Getting a big win is more than just sales. It involves strategic planning and setting goals, according to real estate bu ...

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Ray White Balmain sales dynamo Megan Smith has sold one of the most expensive houses in Australia this year, with the pr ...

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The property market is beginning to show signs of life, with sellers looking to cash in on buyers’ demand, according t ...

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While the current crisis could exacerbate high mortgage debt, there are currently no signs of distress visible in the ho ...

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Property managers in Victoria should advise caution to home owners, after a stern warning was issued about regulations s ...

Rolf Howard reb Will recent changes to tenancy laws tip the scales ...

The Australian rental market has long been considered by many commentators to favour the landlord over the tenant. Unlik ...

EVENTS
REBAWARDS Listready
Real Estate Business Awards 2020

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

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Why we’ll keep delivering for our communities in the face of COVID-19

alex

As Australia tries to keep pace with a rapidly changing business and social landscape in the wake of COVID-19, Momentum Media is leading the way delivering essential content to our communities, writes Alex Whitlock, director of REB.

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How being polite pays off

13 April 2015 Melanie Dennis
Melanie Dennis

As we rush about with our daily tasks, it is all too easy to forget manners.

It's necessary to remember our clients may be dealing with what are stressful times for them, when they approach us to lease their property – which is likely to be their greatest investment and so of paramount personal importance. 

This is compounded further if the property holds a special emotional spot in their hearts, in the case of it being their family home, for example. The ability to treat the situation with kid gloves can be essential; it may slow you down, yet in the business of managing property and people this capability will set you apart.

In this technological age I believe the property management role can be over-complicated, with back and forth, time-consuming and at times misconstrued emails. I prefer a phone call over email at almost every opportunity – having this moment to communicate directly also allows for me to truly understand how the client is coping and feeling, providing me the time to reassure them and recognise that at times all a client needs is for me to listen.

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Of course, email has its place – it’s a big part of communicating with clients. But it’s paramount to impact on the receiver in the same way your smile and handshake would. Responding on the go is so convenient, however, it can provide hurried and unclear delivery at times. Remember, each opportunity you have to communicate adds to the clients’ perception of you and your company. 

While the smartphone has broadened our ability to communicate, let’s not prioritise these devices above the humans in our company. All too often I notice noses buried while clients and colleagues are right there in front of us. Nothing is so important that it will allow for rudeness.  In the event of an emergency, excuse yourself for a moment to make arrangements. This will then allow you to focus fully and respectfully on your company when you return.

Irrespective of what works for you and how you decide to communicate, the adage is certainly true: “You don’t get a second chance to make a first impression.” It has been widely reported that we have under 10 seconds to make a first impression, so make it meaningful and memorable for all the right reasons!

As with our office grateful jar implementation, to build on our collective team spirit we encourage our people to add personal touches with clients. Sending a handwritten note or card to a tradie who has gone above and beyond, as they regularly do, can really make someone’s day – we all want to feel valued and appreciated.

Certainly, the high-fives around the office when we receive client testimonials make our day! There’s no better validation than being aware that the service we work so hard to provide is being appreciated and acknowledged.

 

How being polite pays off
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Melanie Dennis

Melanie Dennis

Director of Domain Property Advocates and head of the Property Management  division, Mel leads her team with a hard working attitude, straight shooter approach and tenacious drive to provide consistent, first class service to each and every client.

FROM THE WEB
Recommended by Spike Native Network
Listen to other installment of the Real Estate Business Podcast

Why we’ll keep delivering for our communities in the face of COVID-19

alex

As Australia tries to keep pace with a rapidly changing business and social landscape in the wake of COVID-19, Momentum Media is leading the way delivering essential content to our communities, writes Alex Whitlock, director of REB.

Read more
Do you have an industry update?
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