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What’s your plan?

24 April 2015 Heidi Walkinshaw
Heidi Walkinshaw

With cyclonic winds buffeting the east coast, record rainfall and weather unlike anything witnessed in decades, it brings to the fore considering if your office has a plan in place for emergencies such as storms, floods or fires. 

Most offices may not plan for the worst until it is too late. It is vital to be prepared and have a plan of action in place for when adverse events occur.

Some steps that you may take in preparing your action plan:

  • Complete a  risk-management assessment table with your risks, impacts to your business, mitigation strategies and contingency plans.
  • Identify the areas of your business that you cannot operate without.
  • Complete an emergency management and recovery plan, and communicate it to staff so they are aware of procedures.
  • Include a list of emergency contacts such as trades, state emergency services, police, fire and ambulance. This list is also handy to give tenants, who won’t always know what to do when it comes to these emergencies.
  • Develop an evacuation plan, ensuring you have covered alternative options for likely emergency scenarios.
  • Prepare an emergency kit, including copies of key documents, phone numbers, torches, first aid kits, portable radios, plastic bags, spare batteries and water. Place these in a prominent location and ensure that staff are well informed.
  • Appoint an emergency action team, rehearse your action plan – and, most importantly, keep your plan up to date.
  • Check that your insurance covers for risks associated with your business.
  • Store all important documents in a secure location, ensure you make regular backups of your digital data and secure, offsite storage for those backups.
  • Research the virtual office services that could be useful in an emergency, such as a telephone answering service, mail forwarding or a remote secretarial service.

Above all, when it comes to any kind of emergency, stay safe, don’t put yourself at risk and leave what you can up to the emergency services, who are trained to deal with these matters.

What’s your plan?
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Heidi has been immersed in property management for over 14 years’ dealing in all aspects from leasing, property management, business development and team management. Adding to the mix with 5 years as a Trainer and Consultant, Heidi has worked with small and medium-sized rent rolls in implementing systems and procedures to increase efficiency, growth and profitability within agencies. 

Heidi brings enthusiasm and energy to Real Plus and is passionate about system implementation; procedures and staff training that can assist in reducing stress and saving time while helping clients have a more profitable property management business. 

 

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