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Communicating effectively with your team

27 November 2015 Heidi Walkinshaw

Leading a team can sometimes prove to be challenging: getting everyone on the same page is all about communication and how well you deliver the message to your team.

Let’s take a look at some steps that you could look at to keep them all on that yellow brick road:

Align your goals: Set clear expectations for the team so that they know what they can expect from you and themselves, as well as any deadlines that you might have in place.

Check in regularly: Try implementing a daily wrap where the team sends through a quick update of the day that was. This can help to pre-warn of any potential jack-in-the-boxes that might jump up and avoid that element of surprise.

Encourage your team to share concerns: Don't treat mistakes as a bad thing, they can provide a great opportunity to learn. Encourage your team to share any mistakes or concerns that they may have. It can help with building their morale and allow the whole team to learn.

Be available, but set boundaries: It's a great idea to be available to your team and approachable should they have any concerns; however, it is also good to set clear boundaries as to that availability. Try a quick two-minute standing or even walking meetings so that you can still keep to your own deadlines and achieve goals.

Questions are key: It's easy enough to tell someone how to do something, but if they are always relying on you for direction, they will never be challenged to think for themselves. Ask questions like, "How do you think you would handle this situation?" or, "What do you think the client ultimately wants?" Allowing your people to think for themselves will ultimately empower them to make decisions and reduce micro-management.

While there can be challenges out there when it comes to team management, keeping the lines of communication open and a level of transparency can make the working environment a more productive and harmonious place to be.

Communicating effectively with your team
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Heidi has been immersed in property management for over 14 years’ dealing in all aspects from leasing, property management, business development and team management. Adding to the mix with 5 years as a Trainer and Consultant, Heidi has worked with small and medium-sized rent rolls in implementing systems and procedures to increase efficiency, growth and profitability within agencies. 

Heidi brings enthusiasm and energy to Real Plus and is passionate about system implementation; procedures and staff training that can assist in reducing stress and saving time while helping clients have a more profitable property management business. 

 

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