Have you ever found that you have a clear idea in your head, but when you try to explain it to someone else you are met with a blank expression?
Being able to clearly explain your vision and how you would like a task to be completed is a skill that must be honed if you want your whole team to be running the same race.
When you are undertaking the task of training new team members and attempting to create a productive work environment, it is important to establish clear lines of communication. Keeping those lines open may involve implementing an open door policy, having daily tool talks or establishing a daily wrap where each team member sends through, in dot point format, the tasks that they have completed for the day, including any wins and potential jack-in-the-boxes.
Maya Angelou was once quoted as saying, “You can tell a lot about a person by the way he/she handles these three things: a rainy day, lost luggage and tangled Christmas tree lights.” The same could be said of your business: the way you handle a lost management, an explosive situation or a tech challenge will resonate with your team.
If a situation arises and you handle it in a negative way – yelling, stomping and screaming – you will only encourage others to behave in the same manner. On the other hand, if the situation is managed well it will assist in building a more accepting and positive culture in your team.
Property management is not a completely mistake-free zone and it is important, while building morale, to encourage your team to come forward with their mistakes without fear of judgement, so that potential issues will not be swept under the rug and turn into Mount Vesuvius later on. This will enable you to right the mistake and move on to more important tasks.
Keep the lines of communication clear and open and you will find you have a happy and more productive team who are ready to tackle challenges head on.
Heidi has been immersed in property management for over 14 years’ dealing in all aspects from leasing, property management, business development and team management. Adding to the mix with 5 years as a Trainer and Consultant, Heidi has worked with small and medium-sized rent rolls in implementing systems and procedures to increase efficiency, growth and profitability within agencies.
Heidi brings enthusiasm and energy to Real Plus and is passionate about system implementation; procedures and staff training that can assist in reducing stress and saving time while helping clients have a more profitable property management business.