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The challenge of mould

04 October 2016 Heidi Walkinshaw
Mould in investment properties

As the weather starts to become warmer, humidity levels will begin to rise. This could result in more mould in the homes you’re managing.

Mould is one of those lovely little challenges. When it raises its little head, it can cause headaches not only for the tenant, but also the property manager and the landlord.

While it may be easier to bury your head in the sand and ignore the issue, it is important to remember that if it is a serious case, it can cause health risks, and in extreme cases, land you in court with a challenge for compensation if not addressed.

How should we handle these cases? Well, in the beginning, it comes back to thorough checks of the property at the commencement of the tenancy. Many condition reports now have a requirement to note if there is a presence of mould at the property. If you happen to tick yes, it is wise not just to leave it at that tick, but also investigate what the cause of the mould may be and have it cleaned before the tenancy, and put any measures in place to prevent it returning. This will also assist in beginning the tenancy on a more positive note.


When it comes to education, many states have fact sheets now available to tenants at the commencement of the tenancy, educating them on their obligations to care for the property including the importance of reporting if there is a concern and remembering to ventilate the property and use exhaust fans. It is also recommended that the importance of ventilating the property is stressed to the tenants as a priority when signing the lease.

If you do have cases where a tenant reports mould, it is not recommended that you shrug it off and ask the tenant to clean it and leave it at that. Ask the tenant if you can visit the property to inspect what they are reporting and take photos. This can also assist you with ascertaining if it appears to be a serious mould concern, (in which case you may need to employ a qualified tradesperson to further investigate and rectify), an issue with ventilation or in some cases they may need some assistance with understanding what “clean” means.

Mould is not something that is a simple black and white matter. There is a lot of grey space in-between and when managing cases of reported instances, it is best practice to err on the side of caution. Check it out and take the appropriate steps to avoid a costly experience for the landlord and potentially the agency.

The challenge of mould
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Heidi has been immersed in property management for over 14 years’ dealing in all aspects from leasing, property management, business development and team management. Adding to the mix with 5 years as a Trainer and Consultant, Heidi has worked with small and medium-sized rent rolls in implementing systems and procedures to increase efficiency, growth and profitability within agencies. 

Heidi brings enthusiasm and energy to Real Plus and is passionate about system implementation; procedures and staff training that can assist in reducing stress and saving time while helping clients have a more profitable property management business. 


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