Gone are the days of picking up the phone and expecting an answer on the other end.
The digital revolution has been the key driver of change in our society over the past five years. Personally, I’ve always been a caller, but now I have had to adapt my preferred means of communication to appeal to and retain potential and existing clients.
In today’s world, clients simply want straight-up, instantaneous facts and figures, minus the fluff.
My tips for communicating with clients in 2017 and beyond are:
1. Equip yourself with the right tools
Buyers have access to more information nowadays than ever before. They want real information and fast. Just because one client prefers text messages, it doesn’t mean the next prefers email or even WhatsApp. Be open to all forms of communication and educate yourself on how to use the technologies available! After all, these can also make your life easier.
2. Pro-actively provide detailed reports
Don’t wait to be asked the questions. Due to technology restraints in the past, agents could get away with providing vague information. Now, banks are even offering suburb profiles and predictions of what a person’s home could be worth. Stay on top of it and create a template that you can share with potential buyers following each open.
3. Be honest and get to the point
Embrace the facts and figures, regardless of whether it is good or bad news. If you can demonstrate that you are well informed, even if the facts are not in your favour, the end result may not be too bad. You don’t want the buyer researching and finding all the information for themselves, especially if you could have easily shared these facts. This is the quickest way to lose trust and credibility.