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How is the residential real estate market tracking?

May 24, 2020Emma Ryan

New research has shed light on the current state of the residential real estate market, noting the worst is likely behind us as restrictions begin to ease and onsite property inspections open up. ...

REB_top100agents
top 10 agents

1

Alexander Phillips

Year of Experience: 20

Support Staff: 3

Residential Properties Sold: 215

Total Value of Residential Properties Sold:

$ 522,477,791

VIEW COMPLETE REPORT

Have you experienced sexual harassment or bullying in the workplace?

Yes, I've been the victim of sexual harassment (15.8%)
Yes, I've been the victim of workplace bullying (21.1%)
No (63.2%)

Total votes: 19
The voting for this poll has ended on: April 30, 2020
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Let’s be real: running a business or an office is stressful. Here’s a quick rundown of some insights on keeping yo ...

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It seems like there has been a huge change of sentiment in the last month as a confluence of factors has come together t ...

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Getting a big win is more than just sales. It involves strategic planning and setting goals, according to real estate bu ...

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Ray White Balmain sales dynamo Megan Smith has sold one of the most expensive houses in Australia this year, with the pr ...

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The Australian rental market has long been considered by many commentators to favour the landlord over the tenant. Unlik ...

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New research has highlighted the “large discrepancy” between the average state loan and median house price in capita ...

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While Perth, Darwin and Adelaide continue to grow amid the ongoing health crisis, Melbourne and Sydney may have a harder ...

EVENTS
REBAWARDS Listready
Real Estate Business Awards 2020

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

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Why we’ll keep delivering for our communities in the face of COVID-19

alex

As Australia tries to keep pace with a rapidly changing business and social landscape in the wake of COVID-19, Momentum Media is leading the way delivering essential content to our communities, writes Alex Whitlock, director of REB.

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4 ways to build a better relationship between sales agents and property managers

18 April 2019 Nick Georges

Since joining LJ Hooker Avnu in November last year as head of property management, I’ve spent a lot of time focusing on how property managers connect with the wider agent ecosystem.

I believe the key to the rapid growth of our business has been in building stronger relationships between agents and their BDMs. In just three months, for example, 85 per cent of LJ Hooker Avnu’s management portfolio has come directly from agent referrals.
 
Over my years in property management, I’ve seen many sales agents who are not confident in their property management department. It’s important to me to build strong relationships with our sales agents and have exceptional customer service for them and their clients.
 
This is crucial in building better collaboration between agents and their BDMs — and the results are clear.
 
All offices should strive to have a great culture, if there’s not one in place, between sales agents and the property management department. The four key elements you could adopt to support this are:

1. Use property managers as property incubators

Sales agents should think of their property management team as incubators for their clients and feel confident in referring all their clients to the department.
 
A property manager can provide an additional touchpoint for agents’ clients so they feel nurtured and supported, and it becomes a value-add to the sales agents’ level of service.
 
This works best when you build trust between the teams. As a start, having quick turnaround times and being on the same page around client advice can help transform your property management team into an expert client-nurturing team.
 
2. Switch your mindset from rent collectors to wealth-creation experts

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Mindset is key in property management. Property managers should be coached and supported to see themselves as wealth-creation experts and asset managers rather than rent collectors or someone who just arranges maintenance.
 
Empowering and training your team gives them the skills to work more confidently with landlords and offers them the right advice, which is a huge value-add in such a competitive space.
 
3. Train your property managers like you train your sales agents

Property managers are often overlooked when it comes to training.

By providing sales training to your property managers, you are upskilling them to have more informed and effective conversations with your clients — this can help build sales agents’ trust in having the property manager help with client nurturing and helps the property managers give more strategic advice when they understand the whole picture.
 
4. Have the right technology in place

Technology is a key element in every property management department.
 
Ensuring that you arm your property managers with the right technology to make their job more efficient will enable you to grow your property management portfolio while also delighting clients with exceptional service.

4 ways to build a better relationship between sales agents and property managers
NickGeorges approved 250x250 april2019
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Nick Georges

Nick Georges

Nick Georges is head of property management at LJ Hooker Avnu

FROM THE WEB
Recommended by Spike Native Network

Why we’ll keep delivering for our communities in the face of COVID-19

alex

As Australia tries to keep pace with a rapidly changing business and social landscape in the wake of COVID-19, Momentum Media is leading the way delivering essential content to our communities, writes Alex Whitlock, director of REB.

Read more
Do you have an industry update?
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