Powered by MOMENTUM MEDIA
realestatebusiness logo
Powered by MOMENTUM MEDIA
Subscribe to our newsletter SIGN UP

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

news image

‘Overwhelmingly optimistic’: Investors approve of current market

May 29, 2020Grace Ormsby

It’s as good a time as ever to buy residential property, according to 70 per cent of Australian property investors. ...

REB_top100agents
top 10 agents

1

Alexander Phillips

Year of Experience: 20

Support Staff: 3

Residential Properties Sold: 215

Total Value of Residential Properties Sold:

$ 522,477,791

VIEW COMPLETE REPORT

Have you experienced sexual harassment or bullying in the workplace?

Yes, I've been the victim of sexual harassment (15.8%)
Yes, I've been the victim of workplace bullying (21.1%)
No (63.2%)

Total votes: 19
The voting for this poll has ended on: April 30, 2020
TECH MARKETING SALES BETTER BUSINESS PROPERTY MANAGEMENT
pile documents reb REINSW launches own contract creation tool

A new online program is set to revolutionise the sales process and get properties to market quicker than ever before, ac ...

Gary Flowers reb Yabonza enlists heavyweight to board

Property start-up Yabonza has named a new board chairman to propel the company through its next phase of growth. ...

Neville Pozzi reb REIWA rolls out new ‘digital doorknock’ strate ...

The Real Estate Institute of Western Australia’s longstanding partnership with The Salvation Army is seeing the real e ...

Property technology app smartphone reb App aims to kickstart the real estate market

As the real estate industry continues to adjust to the new norms brought about by the COVID-19 pandemic, an app develop ...

Mark Morrison WEB 2020 REB Business Empowerment Showcase: An innovative p ...

The global pandemic has undeniably presented some challenges for the real estate sector. However, there are still opport ...

Michael Johnson WEB How COVID-19 has been impacting real estate agents ...

In April, Momentum Intelligence conducted a major survey to understand how the coronavirus pandemic has been affecting t ...

Tom Panos 140520 What’s Making Headlines – 14 May 2020

What’s Making Headlines is your new source for all the latest in Australian real estate news. ...

Heath Williams WEB Selling Brisbane’s most luxurious properties dur ...

After an initial lull, things have started ramping back up in the Brisbane property market, but Heath Williams, lead age ...

Mark Morrison WEB 2020 REB Business Empowerment Showcase: An innovative p ...

The global pandemic has undeniably presented some challenges for the real estate sector. However, there are still opport ...

Michael Johnson WEB How COVID-19 has been impacting real estate agents ...

In April, Momentum Intelligence conducted a major survey to understand how the coronavirus pandemic has been affecting t ...

Tom Panos 140520 What’s Making Headlines – 14 May 2020

What’s Making Headlines is your new source for all the latest in Australian real estate news. ...

Heath Williams WEB Selling Brisbane’s most luxurious properties dur ...

After an initial lull, things have started ramping back up in the Brisbane property market, but Heath Williams, lead age ...

Positive Mindset in Business reb The impact of a positive mindset in the business o ...

Let’s be real: running a business or an office is stressful. Here’s a quick rundown of some insights on keeping yo ...

Cameron Black reb Lies and statistics: Has the property market actua ...

It seems like there has been a huge change of sentiment in the last month as a confluence of factors has come together t ...

short 850x400 june2019 How to get that big win

Getting a big win is more than just sales. It involves strategic planning and setting goals, according to real estate bu ...

MeganSmith 050719 cropped Ray White’s Megan Smith sells $14m property in B ...

Ray White Balmain sales dynamo Megan Smith has sold one of the most expensive houses in Australia this year, with the pr ...

housing properties reb New projects to enable better housing policy decis ...

The Australian Housing and Urban Research Institute (AHURI) is undertaking several priority research projects which aim ...

suburbs high shot reb Forward indicators point to property recovery

The property market is beginning to show signs of life, with sellers looking to cash in on buyers’ demand, according t ...

housing properties reb ‘No signs of distress yet visible in housing mar ...

While the current crisis could exacerbate high mortgage debt, there are currently no signs of distress visible in the ho ...

home owners reb Home owners given stern warning on upcoming regula ...

Property managers in Victoria should advise caution to home owners, after a stern warning was issued about regulations s ...

EVENTS
REBAWARDS Listready
Real Estate Business Awards 2020

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

Learn more >
FROM THE WEB
Recommended by Spike Native Network
Do you have an industry update?

Communication crisis

10 November 2014 Anthony Toop

An email epidemic spreads out of control, social media can no longer be contained, SMS fever just will not abate… the global communication crisis appears to be totally out of control.

We’re receiving information faster and in more ways than ever before and it is now impacting the health of our nation, and of our traditional businesses. With apps for this, apps for that, television, radio, Skype, podcasts, YouTube, communication drones, and Wi-Fi in the streets, there is nowhere to run, nowhere to hide and EVERYONE is being affected... Ahhhhhh! Try real estate!

Ten years ago our entire team would process 100 items of mail from the postie, and approximately 100 emails. Today some individual staff members alone receive 300 emails a day and 100 items from the postie!


FACT: Today, Toop&Toop processes on average 3,500 emails every single day. Adding to this email workload are the endless messages from voicemail to SMS… not to mention all the messages stemming from social media, including Facebook, LinkedIn and the like (all with a subset of message systems). It’s clear our business needs have radically stepped up.

Advertisement
Advertisement

We have approximately 2,000 landlord owners (and are looking for more as we roll out our new technology), over 2,000 tenant clients, and 500 suppliers. They are all equipped with smart devices like iPhones, iPads and computers blasting out a manner of messages, pictures and videos at all hours of the day and night. This is the new norm and the trend is for this to exponentially increase further.

Think about it: only 10 years ago most emails were sent from work computers during the working day. Often these emails were snuck in at lunch breaks so the boss didn’t see. Generally they were short and to the point.

Today, the messages and instructions come from people on the run, most often when people are in bed late at night, on the bus into work or in waiting rooms at the doctors. Messages can come from so many places and, more recently, from various social media platforms. It’s quick and easy to send off instructions to businesses creating hours of work for the recipient with only minimal effort.

Client demands have shifted. Responses need to be faster, if not immediate. The expectation levels on pretty much everything have shifted, and ‘entitlement’ is the other emerging social disease, which when combined with this communication crisis/disease becomes a frightening cocktail for the future viability of service industries.

So... what are we doing about it?

Here is a sneak look into our latest Toop&Toop innovation. To us it is VERY, VERY exciting.

My daughter, Suzannah (Suz), and her team look after over $1 billion in assets for clients. Suz is extremely well qualified (so much more than Sylvia and I) but has been frustrated with the incredibly high and demanding email traffic her teams face. She did her research and discovered 70 per cent of the traffic was relating to maintenance issues. She decided to tackle this problem head on, and take on this email crisis.

Earlier this year, Suz employed a programmer specifically to help her design a system to lighten the load with maintenance for our tenant client communication. The email and message traffic generated from this one sector of the business is staggering, and frustrating.

On the 25th of this month it is being launched, and we have been running trials for a month now... it looks amazing.

The way it works is to link tenant clients to Toop&Toop and allows our landlord owners to see everything they may want, and for all parties to follow the progress of any maintenance. It also acts as a management tool for our 500 suppliers and helps them to organise themselves. It is VERY clever.

If this is as good as we believe it will be, we will improve our service levels, reduce email traffic and calls by around 80 per cent in that area of the business (estimated 1,000 emails a day), and is the first of its kind anywhere as far as we can tell.

Have no doubt about it, there is a communication crisis today. The weak and frail businesses are becoming the most vulnerable as this epidemic gathers speed – it’s stretching resources to breaking point.

Emerging technology will see radical changes to many businesses, and real estate will be affected in a serious way.

Communication crisis
Anthoinytoopsmall201014
lawyersweekly logo
anthony-toop

anthony-toop

In 1985, Anthony Toop launched a real estate company from his home in Toorak Gardens with his wife, Sylvia. From the outset, Anthony and Sylvia were determined to create the best real estate company in the country, and to set the industry standard.

Over the years Toop&Toop have set the standards not only in the real estate industry but have also been recognised outside the industry for their customer service, quality assurance and business excellence. Toop&Toop have won a host of high-profile awards including Telstra Business Awards and Customer Service Institute of Australia Awards, and were the first real estate agency in the country to achieve certification to Quality Service ISO9000 standard.

FROM THE WEB
Recommended by Spike Native Network
Do you have an industry update?
REAL ESTATE BUSINESS NEWSLETTER
Ensure you never miss an issue of the Real Estate Business Bulletin. Enter your email to receive the latest real estate advice and tools to help you sell.