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Land tax reprieve now available in NSW

May 27, 2020Grace Ormsby

Landlords who are providing their tenants with rent relief during the COVID-19 crisis are now able to apply for land tax concessions. ...

REB_top100agents
top 10 agents

1

Alexander Phillips

Year of Experience: 20

Support Staff: 3

Residential Properties Sold: 215

Total Value of Residential Properties Sold:

$ 522,477,791

VIEW COMPLETE REPORT

Have you experienced sexual harassment or bullying in the workplace?

Yes, I've been the victim of sexual harassment (15.8%)
Yes, I've been the victim of workplace bullying (21.1%)
No (63.2%)

Total votes: 19
The voting for this poll has ended on: April 30, 2020
TECH MARKETING SALES BETTER BUSINESS PROPERTY MANAGEMENT
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What’s Making Headlines is your new source for all the latest in Australian real estate news. ...

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Let’s be real: running a business or an office is stressful. Here’s a quick rundown of some insights on keeping yo ...

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Ray White Balmain sales dynamo Megan Smith has sold one of the most expensive houses in Australia this year, with the pr ...

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The property market is beginning to show signs of life, with sellers looking to cash in on buyers’ demand, according t ...

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While the current crisis could exacerbate high mortgage debt, there are currently no signs of distress visible in the ho ...

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The Australian rental market has long been considered by many commentators to favour the landlord over the tenant. Unlik ...

EVENTS
REBAWARDS Listready
Real Estate Business Awards 2020

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

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Why we’ll keep delivering for our communities in the face of COVID-19

alex

As Australia tries to keep pace with a rapidly changing business and social landscape in the wake of COVID-19, Momentum Media is leading the way delivering essential content to our communities, writes Alex Whitlock, director of REB.

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How social media can help you deliver better services

21 July 2015 Alan Smith
Alan Smith

Agencies that link the social web to their service delivery will see measurable improvements in efficiency, accountability and customer satisfaction.

Making this connection between your data and the social web is the essential next step in creating powerful, real-time feedback systems.

The new focus needs to be on moving away from the notion of the social web as just a real-time communications channel towards becoming a real-time intelligence system. Think of it as an inbound radar system giving early warning of commercial potential.

This is integrated delivery of services. The combination of instant insight and existing data gives organisations the information needed to direct resources where they are needed. In real estate, this might be former clients sending signals about new moves, new prospects doing the same or disgruntled customers seeking a change of agent.

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And the social web can also provide other indicators: pregnancies can mean moves to a bigger house, children getting married can indicate an imminent empty-nester downsize.

Connecting these insights to existing data increases the resolution of your services picture. Relying on historical data to make decisions about the future is out: use valuable, real-time data to strengthen awareness of the quality and depth of your customers’ preferences and needs.

Connecting the social web to organisations

Two separate worlds – that of the customer and that of service delivery – need to be brought together. The technology now exists to make this a reality.

Without this, the quality of insights devolves to meaningless, tactical ‘noise’ measurements.

Customers are more connected than they have ever been, communicating more, consuming and evaluating more content than ever, relying on people they know and trust for information and validation.

They participate in their connected communities to varying degrees, ranging from the passive observer to the fervent advocate.

And they understand that these conversations are public. In such a connected world, the delivery of services becomes more efficient, effective and faster.

At the heart of this is the new ability to personalise individual experiences to make them relevant and timely, and to do so in a way that can be scaled.

Customer insights, inbound via the social web, start the process. The result is valuable data that enrich the profiles of customers held on your databases.
This new, integrated view of the customer can help you:

  • capture and understand individuals’ needs
  • become acutely aware of customer sentiment
  • spot new lead indicators
  • create and deliver new services
  • and thereby improve services overall

Think of social media as providing the input triggers (insights or reactions) and your existing data as providing the best output triggers to act on that insight, whether that be an instant service call, more effective scheduling, the pursuit of overdue payments or the gathering of customer sentiment for use in new business.

How social media can help you deliver better services
Alan Smith200715
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Alan Smith

Alan Smith

Alan Smith is head of customer engagement at Digivizer, a leader in social analytics in Australia delivering the digital footprint of people you know and the people you really should know. He has a background in social media, strategy, public relations and marketing.

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Recommended by Spike Native Network

Why we’ll keep delivering for our communities in the face of COVID-19

alex

As Australia tries to keep pace with a rapidly changing business and social landscape in the wake of COVID-19, Momentum Media is leading the way delivering essential content to our communities, writes Alex Whitlock, director of REB.

Read more
Do you have an industry update?
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