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2012 busiest year ever for tribunal

22 February 2013 Steven Cross

The Consumer, Trader and Tenancy Tribunal (CTTT) in NSW had its busiest year on record in 2012, processing more than 64,000 people.

CTTT chairperson Stuart Westgarth said 2012 had been the busiest year for the tribunal in its ten years of helping people to resolve a wide range of everyday disputes.

“Each year a growing number of people are using the CTTT’s services,” he said.

Last year more than 48,000 disputes brought to the CTTT involved tenants in private and public housing and their landlords.


Consumers with disputes about goods and services were the next largest group that lodged applications with the CTTT.

“Disputes can easily escalate, so I always suggest that people should start by speaking to the trader or service provider if they are not happy with the service or product,” Mr Westgarth said.

“NSW Fair Trading can also help people to sort out disputes. If the dispute cannot be settled, the next option is to lodge an application with the CTTT, which offers consumers and traders an accessible, cost effective and informal dispute resolution services.”

The tribunal also highlighted their shift to embracing social media.

“Last year the CTTT was the first consumer tribunal in Australia to join Facebook. This is enabling the CTTT to engage in a conversation via social media with people who want to find out more,” Mr Westgarth said.

2012 busiest year ever for tribunal
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