PM fights back

PM fights back

by Stacey Moseley 11 comments

The property manager at the centre of a media controversy has fought back at claims that she isn’t good at her job.

Hayley Marley-Duncan, principal and property manager at Marley Duncan Real Estate in Gawler in Adelaide, was recorded on Channel 7's Today Tonight television program recently shoving tenants, swearing at police and abusing the tribunal.

Following the airing of the episode, Residential Property Manager ran a story about the controversial property manager where the industry erupted, with many shunning Ms Marley-Duncan’s tough love approach and questioning her ability to find suitable tenants.

One reader commented, “I don't like the way she conducts herself, respect earns respect, if she is so good why is she at tribunal so much? I have been once in the past two years. Also if she is so good why was a property left unchecked for so long when she knew her tenants were high risk and moving out soon and left trashed.”

Ms Marley-Duncan hit back, claiming she conducts proper tenancy checks for her potential tenants.

“Of course we do the right rental checks,” she told Residential Property Manager last week.

“These are tenants that I have picked up from landlords who have either been privately managing their properties or have been with another real estate agency and now need me to clean up the mess.

“These tenants were not on any of the tenancy databases, but they now are.

“We have a massive rent roll because my landlords love me and I get the job done.”

Another reader commented, “If anyone would give the industry a bad name Hayley Marley-Duncan would. There is a code of conduct and standard of behaviour to adhere to and she is a disgrace. How can someone like that be allowed to continue in business?

"With this type of media, the real estate Industry will never improve its image.”

While another was less critical: "As long as she doesn't do the Len Pretty thing and rip out water meters, that's fine. Keep it up Hayley."

According to a spokeswoman at the Real Estate Institute of South Australia (REISA) Ms Marley-Duncan is no longer a member of the Institute.

The REISA declined to comment further on the matter.

Tell us what you think below.

PM fights back
lawyersweekly logo
promoted content
Recommended by Spike Native Network
Listen to other installment of the Real Estate Business Podcast
reb top 100 agents 2017

With a combined sales volume of over $14 billion in 2017, the Top 100 Agents ranking represents the very best sales agents in Australia. Find out what sets them apart and learn their secrets to success.

featured podcast

featured podcast
Matt Lahood on leadership, accessibility and the future of the industry

The Agency CEO Matt Lahood shares his expertise in the industry and talks about the importance of being accessible. Matt chats with Tim abo...

View all podcasts

Is the industry more under threat from third-party lead generators or from DIY discounted platforms like Purplebricks?

Third-party lead generators
DIY platforms
Neither. Rather from itself in refusing to see that change is coming and adapt to it
Neither. Everything is sweet. Let’s talk about rainbows and kittens
Do you have an industry update?