A new customer service centre has streamlined tenancy and bond issues in a ‘one-stop shop’ according to the South Australian minister for Consumer and Business Services, John Rau.
Consumer and Business Services (CBS) opened the centre in Grenfell Street, Adelaide and provides face-to-face advice and a range of services.
“The CBS Customer Service Centre is another move toward streamlining services and making them more efficient and accessible,” Mr Rau said.
“The centre provides a central point where consumers, licensees, renters and landlords can go for services offered by Consumer and Business Services.
“Previously, people had to go to different places for many of these services – now they are all conveniently located in the one place.”
The new centre will deal with license applications, renewal payments and enquiries as well as bond lodgements and refunds and provide tenant and consumer affairs advice.
“Consumer and Business Services provide advice and services that are essential to the operation of local businesses and personal matters, creating a high demand on the department’s resources,” Mr Rau said.
“All of the key face-to-face services are now in the one place, with staff trained across multiple services, saving individuals and business time and money.
“There has been a lot of work to make more consumer and business services online.”