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Welcome kits promote long-term tenants

15 March 2013 Reporter

Tenant welcome kits are a simple yet effective way to promote long-term tenants, according to the director of one property management company.

Anne Warren from True Property Management believes that simple gestures can go a long way with tenants.

“You should treat them with respect and make them feel welcome,” she said.

“It doesn't take all that much effort to not only make them feel welcome, but also highlight some property features that might need some extra care.


“For example, if you have recently installed new carpet, or if you have invested in landscaping, this is a great opportunity for you to get across how to look after certain parts of the property.”

Ms Warren also suggests compiling a ‘welcome kit’ to contribute to the welcoming atmosphere, without appearing intrusive.

"A 'welcome kit' doesn't need to be too exhaustive, but it is a great way to differentiate yourself and make your tenants truly feel welcome," she said.

Ms Warren suggests a welcome kit should include:

  • Contact details for you (the property manager)
  • Information about rubbish days
  • Local event information
  • Good takeaways in the area
  • Public transport schedule (or web address)
  • Tip sheet on garden care (or harvest dates for any fruit/veg)
  • Tip sheet on carpet care - you could even include a can of carpet cleaner
  • A few extra energy efficient light bulbs
  • Picture hooks (you don't need to provide many, but this is a subtle way of saying what you would like them to use in the future)
  • Any other little things that you think are important to your property
Welcome kits promote long-term tenants
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