A little empathy goes a long way

A little empathy goes a long way

by 0 comments

A touch of empathy goes a long way in property management, according to the head of the NSW Property Management Chapter.

Miles Felstead, director of Miles Felstead Realty and chair of the Property Management Chapter, believes that one of the main ingredients in a good property manager's skill set is being able to put themselves in others' shoes.

“Property management is a service industry and the ability to be empathetic to your clients, both owners and tenants, is crucial," he said.

“A property manager who listens and relates to a person’s plight will achieve better and quicker results, with less anger and frustration along the way.”

While anger and frustration might be a daily occurrence for some property managers, Mr Felstead is adamant that simple communication is the best way to douse the flames.

“Being a great communicator will simplify situations, alleviate possible tension, provide clarity and remove ambiguity. Remember to never meet aggression with aggression, as this only escalates issues," he said.

“It is important to respond to your landlords and tenants in a timely manner, and always give clear instructions to your tradespeople.”

promoted content
Recommended by Spike Native Network
Listen to other installment of the Real Estate Business Podcast
reb top 100 agents 2017

With a combined sales volume of over $14 billion in 2017, the Top 100 Agents ranking represents the very best sales agents in Australia. Find out what sets them apart and learn their secrets to success.

featured podcast

featured podcast
How Peter Starr went from the top 100 to the top 10 in real estate

McGrath agent Peter Starr joins host Tim Neary for this episode of Secrets of the Top 100 Agents to unveil how he jumped a mammoth 57 place...

View all podcasts

Does the benefit of being part of a branded group outweigh the cost?

Depends on the group
Do you have an industry update?