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Good staff not hard to find: PM coach

27 June 2013 Stacey Moseley

The issue of locating and retaining quality staff may not be as widespread as first reported, according to one property management mentor and coach.

Debbie Palmer, managing director and CEO of the PPM Group said a majority of the businesses she works with are not finding it difficult to find and retain good staff.

Speaking to a room of principals and property managers at the recent PPM National Property Management Conference on the Gold Coast last month, she said a majority of the room would not be struggling to find good staff, but she did admit the landscape had changed.

According to a survey of PPM members, over 50 per cent of respondents had been with the one company for between one to two years, while the same question was asked in 2009 and only 39 per cent of respondents said they had been with the same company for the same short period, suggesting that the rate property managers move around offices is increasing.


“There really is a shift in how long property managers are staying in their role,” she said.

“And that has to do with the change of relationship between employee and employer.

“There seems to be not enough reason for a property manager to be loyal to their company.”

Ms Palmer suggested rethinking the way property managers were remunerated.

Approximately 250 property managers converged on the Gold Coast for the conference, which was held at Jupiter’s Casino.

Speakers during the two-day conference included Amy Sanderson, head of property management at LJ Hooker, Michelle Williams managing director at @home Property Management Solutions, Stacey Holt managing director at Real Estate Excellence, Malcom Riley, Glenn Twiddle of QLD Real Estate Agents Summit, Paul Tonich of Paul Tonich Performance Academy, and a technology panel that consisted of Sam Nokes of Jellis Craig, Renece Brewster of Visual Domain and Glen Batten of First National Upper Coomera, as well as Michelle Williams.

Good staff not hard to find: PM coach
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