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PMs fail to chase debt after VCAT

10 July 2013 Brendan Wong

Many property managers in Victoria lack an understanding of chasing up payments from tenants after dealing with the Victorian Civil and Administrative Tribunal (VCAT), according to an award-winning property manager.

Hayley Mitchell, director of Mitchell Property Management, said property managers were often unaware of a process to follow the issue through.

“I think a lot of property managers just say ‘Okay, well I’ve got my order, I’ll tell the tenant to pay’. The tenant doesn’t pay, so it just gets filed away. But there are actually ways you can register the order with the magistrates court to get money back," she said.

“If you go to a debt collector, they’ll take half the value of the debt, whereas if you do it through the magistrates court, the additional costs get put on the tenant and you get 100 per cent of the money. It’s just a much better process.”


Ms Mitchell will be giving her top 10 tips on how to be successful when dealing with VCAT at the upcoming Australian Property Management Community’s (APMC) training event on 31 July.

The half-day conference is the first event held by the APMC. Organised for only 100 attendees, the event received an overwhelming number of responses from interested parties after it was promoted on the APMC’s Facebook page last Thursday.

Ms Mitchell said the event had been sold out by Monday morning, with 20 people on a waiting list.

“We only booked a small event because being the first event, we weren’t sure how much people were going to go for it and we’re funding the event out of our own pockets, so we made it very cheap,” she said.

Other speakers at the event include managing director of 80:20 Consulting, Adrian Taylor, leading senior constable of Boroondara Police Department, Carolyn Pethick, CEO of Harcourts Victoria, Sadhana Smiles, regional officer of Consumer Affairs Victoria, Brian Williams, and general manager of Dixon Kettles & Co, Pernille Cavanough.

Ms Mitchell said there were plans to hold future events either once a month or every two months.

PMs fail to chase debt after VCAT
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