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Almost half of tenants believe property managers are lazy

23 April 2014 Steven Cross

Over 44 per cent of tenants believe their property manager is unresponsive to issues, with 30 per cent claiming they pay to fix things themselves because it’s quicker.

The realestateview.com.au Housing Sentiment Report has revealed the top pet peeves of renters in Victoria.

According to the results, the number one pet peeve is not being able to make changes to the property, with 59.7 per cent of renters wanting to install TV wall mounts, add extra phone lines or hang pictures.

Unresponsive property managers was the second gripe on the list, followed by pet restrictions at 37.8 per cent.

The research also showed that 30.3 per cent of renters opt to avoid dealing with their property manager and pay to fix things themselves.

“That’s astonishing; they’re very, very high numbers,” said principal at Property Management HQ, Kelley Seaton.

According to Ms Seaton, tenants have issues with agents when communication breaks down.

“The tenant isn’t happy when they’re calling you to get something fixed in the first place, they’re paying good money to live in the home and something has gone wrong.

“Couple that with them having to constantly follow up and chase their property manager, and it’s no wonder many tenants have issues.”

As a self-confessed pro-tenant property manager, Ms Seaton suggested property management departments adopt a similar communication system to the one used by her own business.

“As an office, we implemented a policy of response turnaround times that our staff must adhere to. A tenant knows that if they ring us or email us they will hear back from us as soon as possible and within 24 hours [at most].”

Other tenant complaints included last minute inspections, which angered 22.7 per cent of tenants, while inflexibility in the contract riled up a further 14.7 per cent.

Almost half of tenants believe property managers are lazy
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