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Tenants of self-managed properties give up on repairs

05 May 2014 Staff Reporter

Despite an overwhelming majority of tenants not having a bad relationship with their landlord, a startling 77 per cent said they have put up with problems because they were worried about consequences.

According to a 2014 survey from the NSW Tenants’ Union, only seven per cent of respondents suggest their relationship is bad.

Forty-two per cent have a good relationship with their landlord, while 52 per cent are indifferent.

Despite this, many report that landlords only sometimes respond to requests for repairs and maintenance. High numbers have put up with problems, or not asserted their rights, in order to avoid the possibility of adverse consequences.


This is across the board, but proportionally higher for tenants on moderate incomes, between the ages of 25 and 54 years.

It appears relationships with landlords seem to deteriorate somewhat as tenants become older, although a bad relationship remains overwhelmingly uncommon across all age groups, the survey found.

Forty-seven per cent of respondents to the survey said their landlord responds only some of the time to requests for repairs and maintenance, while eight per cent said landlords never respond.

A quarter are always responsive, and seven per cent of survey respondents have never had to ask for repairs and maintenance.

Tenants on higher incomes are less likely to ask for repairs and maintenance, and a slightly higher proportion of low income tenants said their landlord is never responsive.

Tenants of self-managed properties give up on repairs
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