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Rockend tops customer service ranking

10 June 2014 Staff Reporter

Property management tech service provider Rockend has been ranked in the top seven per cent of businesses in Australia for customer service.

The Customer Service Institute of Australia (CSIA) completed its annual audit of Rockend in May and returned with a result of 7.32, placing Rockend at ‘integration level’, the highest level the institute offers.

CSIA lead assessor Owen Kavanagh stated that "scores at the 7+ level are not common and Rockend is to be congratulated on this milestone."

Client services leader at Rockend Steven Brett said customer service is an ongoing commitment which has attributed to the company’s success.

Mr Kavanagh also highlighted the achievement that Rockend was able to not only maintain incredibly high standards of customer service, but also improved them during the past year while managing large-scale projects such as relocating the corporate office of 85 people.

Alister Maple- Brown, Rockend CEO, said he was proud of the company.

“Customer service is at the heart of what we do. Developing market-leading software is just the start; it’s the customer service that adds lasting value to new innovations and our client relationships,” he said.

Rockend tops customer service ranking
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