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CEO vents frustration at property manager numbers

26 June 2014 Elyse Perrau

A chief executive has said the main issue in the current market is there are more jobs than there are property managers.

Speaking to Residential Property Manager, Biggin & Scott chief executive Paul Stoner said the industry needs more people jumping into the property management profession.

“We are all prepared to train and show a career path - it is just difficult at the moment because there are less people coming in and lot of the property managers are dealing with more properties than they probably should be,” he said.

“We are all looking for people and it is frustrating.”


Mr Stoner also mentions the topic of “underpaid and overworked” property managers is constantly discussed within his group.

“Overworked and underpaid, I don’t know about that, but it is a fine line between everyone being happy and the job getting done,” he said.

“What we try to do is to let our employees know they are not on their own, so don’t be overwhelmed by the issues or the problems.

“A lot of people who are seeing property management as a problem are not dealing with things on the spot,” he added.

Mr Stoner said in terms of jobs you can get with a limited amount of education, the rewards are good for property management.

“And if you are good at it, the ceiling is up to you,” he said.

“[However] the expectations of the public now, customer service-wise, are greater. Expectation versus delivery is the challenge that we are all having.”

CEO vents frustration at property manager numbers
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