Powered by MOMENTUM MEDIA
realestatebusiness logo

Breaking news and updates daily. Subscribe to our Newsletter!

Home of the REB Top 100 Agents
Breaking news and updates daily. Subscribe to our newsletter

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

rpm logo latest

Apps key to PM success

By Elyse Perrau
11 September 2014 | 1 minute read

A property management trainer has said if PMs are to meet the wants and needs of “Google generation” clients, apps outside the property management space are the key. 

Real+ business manager Hermione Gardiner said the way clients consume information and content has changed, and property management businesses either keep up or fall behind.

“I believe we need to be looking at applications available to us outside of the property management space to help  not just to make our jobs easier but to enable us to provide better service to our clients, build and develop our business and keep up to date with our Google generation clients,” she told Residential Property Manager.

Advertisement
Advertisement

“Industry software providers are now providing some great online applications for PMs to get across, but outside of that I have found some handy apps that are useful but underutilised in property management.”

Ms Gardiner said Skype and Google Hangouts provide an easily accessible platform for communication with clients who you can’t get face to face with.

“Clients want to maintain the relationship with their property managers but don’t necessarily have the time to be in the office. If you can’t get face to face, a video chat is the next best thing,” she said.

Another app Ms Gardiner recommends for PMs is Elance – a freelancing network for a multitude of jobs.

“We are not all digital experts, so if you’ve got a quick design job, want to jazz up your newsletter, help design a new template, spreadsheet, or program a mobile app, a site like Elance can help,” she said.

“You can outsource even the smallest task to the successful bidder  saving time and money.”

Ms Gardiner said other apps include Waze, which is similar to Google Maps but with a built-in brain to get you places faster by avoiding traffic and using locals shortcuts.

“Googleforms is an easy way to collect information and have Google do the data entry and collation for you – endless uses in property management to save time,” she said.

“Evernote  takes notes, save notes and categorises notes. For the organised specimen that is the property manager, this helps keep all the notes and thoughts in a central searchable location – from training notes, to client notes, to process notes, to ideas and content, photos, web pages or text, you can save anything.

“Other apps to look into include Google Analytics, Hootsuite, Mailchimp and Survey Monkey,” she added.

Ms Gardiner also pointed to data (below) on why it is important to stay current:

Source: Happy Inspector CEO presentation

Source: Happy Inspector CEO presentation

 

Apps key to PM success
default
lawyersweekly logo

ABOUT THE AUTHOR


Listen to other installment of the Real Estate Business Podcast

 

Do you have an industry update?

top suburbs

12 month growth
Warren
49.59%
Mullumbimby
49.48%
Waverton
49.18%
Blairgowrie
48.97%
Porepunkah
48.95%
Streaky Bay
48.89%
Bruce
48.67%
Koolewong
48.46%
Failford
48.4%
Victory Heights
48.22%
SEE AREA REPORTS ON SMART PROPERTY INVESTMENT WEBSITE
Subscribe to Newsletter

Ensure you never miss an issue of the Real Estate Business Bulletin.
Enter your email to receive the latest real estate advice and tools to help you sell.