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Training failing to stick

29 September 2014 Elyse Perrau

A leading property management trainer has said while a majority of PMs attend training sessions, they are failing to implement their learnings back in their everyday business.

Leading Property Managers of Australia (LPMA) director Darren Hunter said one of the biggest trouble areas in training PMs is people not taking what they have learnt and implementing it into their daily processes.

“The general training issue is most people come along to training but actually do nothing about what they have learnt,” he told Residential Property Manager.

“They get back to a very busy environment straight away and their focus is immediately taken away from the good intentions they had.


“It is only a training session if you actually walk away and make a list of things you have learnt – the things that you would like to implement – and then make it happen.

“Because you will never find the time, you have to make the time,” he added.

Mr Hunter said the other main training issue is if PMs' principals are not there and not supporting them.

“There is no one back at head office keeping them accountable to the things they have learnt and the things that need to be improved in their department,” he said.

“Though the boss is happy to pay for PMs to go along to a training session, there is very much a lack of accountability when they return as to what should be implemented to actually improve the department efficiency, profitability and growth.”

Also speaking to Residential Property Manager, BDM Coach's Deniz Yusuf said one of the things trainers like to talk about, and will say, is "95 per cent of the people that go to training don’t implement what they learn at training".

"What I do as a trainer and coach is when I present at a seminar I actually give people the checklists to implement. I like to try and do the work for them so it is easier for them to use," he said. 

"What I used to do when I was an agent myself was, before I went to the training, book an appointment with my principal so that we could sit down and go through what I learnt at the training and brainstorm what we could work on together to implement in the office.

"It is about telling your principal the benefit, instead of telling them ‘This is what we have got to do’," he added. 


Training failing to stick
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