A leader in property management software has won the sought-after National Customer Charter accolade, which recognises outstanding customer service from companies across Australia.
Held at the Crown Palladium in Melbourne, the Customer Service Institute of Australia (CSIA) presented Rockend with the National Customer Charter Award as part of its Australian Service Excellence Awards.
Speaking to Residential Property Manager, Rockend client service manager Steven Brett said he is very proud of Rockend’s customer service team.
“The team strives each and every day to provide the highest level of service to our customers,” he said.
“Rockend’s Customer Service Charter has been a real differentiating factor in our customer service.
“The charter was developed by the team to identify and specifically focus on those attributes of our service that our customers value.
“The business culture, employee career paths and customer satisfaction reporting are all aligned with the service charter, assisting us to provide the best service to our clients and helping their property management businesses to grow and develop,” he added.
Through the implementation of a customer service charter, Rockend has continued to improve its high client service, rating in the top seven per cent of Australian businesses certified by the CSIA.
Rockend chief executive Alister Maple-Brown said the team at Rockend has worked hard to successfully communicate and implement the charter.
“The charter doesn’t stop at the client services team; rather, it is a part of what we do across all client-facing areas of the business.”