Industry figures have stressed the importance of an underestimated PM attribute which is being overlooked in many training and coaching programs.
Real Plus business manager Hermione Gardiner said while there is training in job function skills in most workplaces, emotional intelligence (EI) training is often missing.
She told Residential Property Manager EI training teaches PM teams how to manage their emotions when they’re stressed and how to understand the connection between their emotions and their actions.
“Clients who we’ve assisted with this type of training have reported a boost not just in these areas, but also a boost in the relationships both within the team and with clients, not to mention better staff retention and achievement of goals,” she said.
Realmark executive director Anita Percudani said business leaders who practice EI are likely to minimise staff turnover.
Ms Percudani said she has been able to retain her core property managers for a long time because she understands the day-to-day challenges that PMs experience.
Another benefit of EI training is that it helps PMs understand what people are communicating to them and what they need to communicate back, Ms Percudani said.
“If someone has just come off a phone call where someone has been very abrupt and negative, they can come off the phone and they stay quite calm and talk it through with all their peers and get through it without getting overheated,” she said.
In a recent Residential Property Manager blog, Rockend chief executive Alister Maple-Brown wrote about the importance of emotional quotient (EQ).
“In society, we have been taught that intellectual quotient (IQ) is the key to success. However, science would prove otherwise,” he said.
“In order to secure a job and perform your role you require IQ, but in order to rise above and beyond in your role you will require EQ.
“Those with a high EQ have the ability to manage emotions, relieve stress, communicate with others and defuse conflict; all qualities which are highly desirable in staff.”