Ensure you never miss an issue of the
real estate business bulletin
PM principal swears by benefits of outsourcing

PM principal swears by benefits of outsourcing

by Elyse Perrau 0 comments

Sending administration tasks overseas has delivered a shock benefit for one property management business.

Liberty Management principal Kevin Knight said his staff were forced to improve their performance when he first started outsourcing PM processes to India.

“Their detail is as good as the top people in our office. We actually had to come up to their level,” he said.

Mr Knight, who will be speaking at the LPMA reGenerate conference in April at the Gold Coast, said he outsources almost all his administrative tasks.

“Whether it is listing properties to market them for rent, whether it is sending renewal notices to tenants, sending update letters to owners, posting things to our property management software - if it can be done on a computer, they can do it,” he said.

“Probably one of the key benefits is it frees up our staff to focus on the core activities, which keeps our clients and customers happy.”

Mr Knight, who is based in Texas, said everything Liberty Management needs processed is put through Dropbox or its property management software.

“While we are sleeping they are getting all of our work done,” he said. 

“Before we even have our first cup of coffee in the morning, everything we stacked up during the day is done.”

 [Related: PM attitude drives outsourcing]

 

 

PM principal swears by benefits of outsourcing
lawyersweekly logo
promoted content
Recommended by Spike Native Network
Listen to other installment of the Real Estate Business Podcast
reb top 100 agents 2017

The REB Top 100 Agents ranking is the foremost ranking of agents in Australia. It has set the bar for excellence in Australian real estate. To be ranked as an REB Top 100 Agent is the standard real estate professionals strive for. See the full 2018 ranking here!

featured podcast

featured podcast
An industry where the resilient succeeds

Tim Heavyside believes that a strong support team and good foundations are paramount to success in the real estate industry, and with regu...

View all podcasts

Would you consider working for Purplebricks or a similar 'DIY' model?

Yes (7.2%)
No (80.9%)
Perhaps - make me an offer (12%)

Total votes: 209
The voting for this poll has ended on: July 13, 2018
Do you have an industry update?