Attracting and retaining good staff may never have been more important with about half of property management businesses in hiring mode.
According to research by recruitment agency Michael Page, 46 per cent expect to increase headcount in the next 12 months.
Infinity Property Agents director Michael Kurosawa said he places such importance on hiring that he interviews all potential recruits personally.
“I have to feel their energy, which is most important, then we can talk about their skills and experience,” Mr Kurosawa told RPM.
“I’m very conscious about the energy levels because in this industry you need to be a very energised person, since quite often there can be pretty hectic days.”
The Michael Page report noted that 66 per cent of employers use recognition and rewards to retain top performers while 75 per cent reward staff with salary increases.
Mr Kurosawa said Infinity Property Agents offers sick leave bonuses – staff qualify for a cash payment if they haven’t taken sick leave for six months.
“We also set very clear KPIs for every single employee, because they help push job satisfaction and performance,” he said.
Mr Kurosawa noted how important it is for companies to bond and behave like families.
“This industry can have a high turnover since it’s a stressful job, so I think it’s important that employees and employers are on the same level and maintain good communication.”
Jam Property director Loretta Morgan told RPM communication and culture are vital to attracting and retaining talent.
“It’s really important to have a really strong culture and an understanding of working with each team member to achieve their goals, not just yours,” Ms Morgan said.
“We have regular one-on-ones and weekly group meetings. We also have a huddle every morning where we troubleshoot and we have an open environment, so we have a very high level of communication.”
[Related: Hard work needed to build strong culture]