Powered by MOMENTUM MEDIA
realestatebusiness logo
Subscribe to our newsletter SIGN UP

Tenancy issues climb to number one complaint

22 December 2015 Reporter

A list of the top complaints handled by a regulator has seen tenancy issues as the number one complaint for 2014-15, up from sixth the previous year.

A list of the top complaints handled by a regulator has seen tenancy issues as the number one complaint for 2014-15, up from sixth the previous year.

NSW Fair Trading received 46,973 complaints last financial year, with 4,045 relating to tenancy issues. That compared to 45,108 total complaints and 1,522 tenancy complaints in 2013-14.

Commissioner Rod Stowe said the spike in tenancy complaints was due to a free complaint and information service for tenants, residents, landlords and property managers that started in December 2013.

“Helping NSW people resolve tenancy problems continues to be a key role for the agency’s dispute resolution experts,” he said.

While Fair Trading received tenancy complaints before the service started, the NSW Civil and Administrative Tribunal (NCAT) was the main point for dispute resolution in tenancy-related matters.

Mr Stowe said the free complaint and information service had increased its success rate from 88 per cent to 95 per cent.

That has significantly reduced matters going to NCAT, he added.

The commissioner encouraged tenants to make use of the advice and support provided by Fair Trading.

“Fair Trading intervention consistently delivers better results, is free, friendly and helps ensure a fair marketplace,” he said.

[Related: Biggest rental complaints revealed]

 

Tenancy issues climb to number one complaint
lawyersweekly logo
FROM THE WEB
Recommended by Spike Native Network
Listen to other installment of the Real Estate Business Podcast

Network or independent?

Independent
Network, the bigger the better
Network, but midsized
Niche group, small and agile
Do you have an industry update?
REAL ESTATE BUSINESS NEWSLETTER
Ensure you never miss an issue of the Real Estate Business Bulletin. Enter your email to receive the latest real estate advice and tools to help you sell.