Harcourts International has inducted Julianna Forsyth Baker into the Harcourts Hall of Fame at a black-tie gala event.
Harcourts International managing director Mike Green said Ms Forsyth Baker joins a select list.
He describes her as a mentor who gives her time freely to help business owners, sales consultants and property managers.
“Julianna is an outstanding individual and an example of the qualities that we hold dear throughout the Harcourts family,” Mr Green said.
“She is a shining example of everything great about Harcourts — a passionate people person, focused on the success of those around them, as well as a true personality within the group.
“We are grateful for her leadership, her passion for this organisation and, most importantly, for being an inspiration.”
Harcourts said Ms Forsyth Baker began her career in the 1990s.
“Her early days were spent alongside Peter Gilchrist in his burgeoning Harcourts real estate business,” it said.
“She created focus groups and became the expert that she is on customer service and systems today. And she did it with drive, high energy and practical intelligence. In the end, other businesses were asking her to come talk to them about customer service and setting up their own systems.”
Harcourts also said Ms Forsyth Baker left the Gilchrist business in 2009 to join Harcourts International.
“Here she took on the massive challenge of the property management division for Harcourts.
“Ms Forsyth Baker put property management at the forefront of Harcourts leaders and is credited for championing the property management focus that exists at Harcourts.
“Known for connecting herself to projects and missions that provide her with strong purpose, Ms Forsyth Baker channels her passion and beliefs towards achieving for the greater good of the organisation.”
Harcourts International director of professional development Irene Green said Ms Forsyth Baker is overflowing with talent.
“Julianna has so much talent. I refer to her as the chameleon as she can learn and adapt to any challenge you put in front of her.
“Her heart is huge with such a capacity for love. Every organisation needs leaders like Julianna. Her strong sense of empathy made her the perfect champion for the client experience program — returning to where it all began in real estate. The client experience has always been her passion.”
Joining the celebration was Ms Forsyth Baker’s husband, Andrew Baker. Her mother-in-law and stepdaughter sent video messages of congratulations from the UK.