Tenant billed admin fee in 6 yrs since departure

Tenant billed admin fee in 6 yrs since departure

by 1 comments

Staff Reporter

A Sydney family was still being billed an administration fee for the rent of a home six years after leaving the property, a weekend report claimed.

The family, which had rented a property in Blacktown, had been charged $8.91 every three months since 2005, The Sun Herald reported yesterday.

The fee was part of a direct debit card service provided by Corum Real Estate Services.

According to The Sun Herald, in an email sent on August 31, Corum told Mrs Brown that the company was ''within our rights to refuse any reimbursement to you, after a review and as a gesture of goodwill, we will reimburse 50 per cent of the service fees incurred following property vacation''.

The report said the tenant, Andrea Brown, believed the administration fee would stop once she departed the property.

The Tenants Union of NSW, Chris Martin, told the newspaper that “charging tenants for the privilege of paying their rent is outrageous.'' He added under new laws tenants should receive at least one free rent payment system.

The report also quoted Heather Taplin, from Tenants ACT in Canberra, who said they had received 55 complaints from across Australia - one from a tenant repeatedly charged over 12 years.

The acting president of the Real Estate Institute Association, Pamela Bennett, told The Sun Herald that "it's not fair to charge something after someone is no longer using the service."

The Sun Herald said Corum declined to comment for the article.

Staff Reporter

A Sydney family was still being billed an administration fee for the rent of a home six years after leaving the property, a weekend report claimed.

The family, which had rented a property in Blacktown, had been charged $8.91 every three months since 2005, The Sun Herald reported yesterday.

The fee was part of a direct debit card service provided by Corum Real Estate Services.

According to The Sun Herald, in an email sent on August 31, Corum told Mrs Brown that the company was ''within our rights to refuse any reimbursement to you, after a review and as a gesture of goodwill, we will reimburse 50 per cent of the service fees incurred following property vacation''.

The report said the tenant, Andrea Brown, believed the administration fee would stop once she departed the property.

The Tenants Union of NSW, Chris Martin, told the newspaper that “charging tenants for the privilege of paying their rent is outrageous.'' He added under new laws tenants should receive at least one free rent payment system.

The report also quoted Heather Taplin, from Tenants ACT in Canberra, who said they had received 55 complaints from across Australia - one from a tenant repeatedly charged over 12 years.

The acting president of the Real Estate Institute Association, Pamela Bennett, told The Sun Herald that "it's not fair to charge something after someone is no longer using the service."

The Sun Herald said Corum declined to comment for the article.

promoted content
Recommended by Spike Native Network
Listen to other installment of the Real Estate Business Podcast
reb top 100 agents 2017

With a combined sales volume of over $14 billion in 2017, the Top 100 Agents ranking represents the very best sales agents in Australia. Find out what sets them apart and learn their secrets to success.

featured podcast

featured podcast
Marnie Seinor on structure, database DNA and connecting with her local community

There’s no such thing as an “off switch” in real estate – so says McGrath agent Marnie Seinor, who came in at number 78 in this year...

View all podcasts

Does the benefit of being part of a branded group outweigh the cost?

Yes
No
Depends on the group
Do you have an industry update?