Ensure you never miss an issue of the
real estate business bulletin
Tenant billed admin fee in 6 yrs since departure

Tenant billed admin fee in 6 yrs since departure

by Reporter 1 comments

Staff Reporter

A Sydney family was still being billed an administration fee for the rent of a home six years after leaving the property, a weekend report claimed.

The family, which had rented a property in Blacktown, had been charged $8.91 every three months since 2005, The Sun Herald reported yesterday.

The fee was part of a direct debit card service provided by Corum Real Estate Services.

According to The Sun Herald, in an email sent on August 31, Corum told Mrs Brown that the company was ''within our rights to refuse any reimbursement to you, after a review and as a gesture of goodwill, we will reimburse 50 per cent of the service fees incurred following property vacation''.

The report said the tenant, Andrea Brown, believed the administration fee would stop once she departed the property.

The Tenants Union of NSW, Chris Martin, told the newspaper that “charging tenants for the privilege of paying their rent is outrageous.'' He added under new laws tenants should receive at least one free rent payment system.

The report also quoted Heather Taplin, from Tenants ACT in Canberra, who said they had received 55 complaints from across Australia - one from a tenant repeatedly charged over 12 years.

The acting president of the Real Estate Institute Association, Pamela Bennett, told The Sun Herald that "it's not fair to charge something after someone is no longer using the service."

The Sun Herald said Corum declined to comment for the article.

le>.b-autolinks{text-decoration:underline}.b-autolinkshadowbox { display: inline; position: relative; cursor: pointer; color: #428bca;} .b-autolinkshadowbox:hover > span { display: block !important; } .b-autolinkshadowbox__links { white-space: nowrap; z-index: 999; display: none; left: 0; border: 1px solid #bfbfbf; border-radius: 5px; font-size: 12px; top: 12px;color: #000; padding: 10px; position: absolute; background-color: #FFF; box-shadow: 0px 0px 20px 1px #bfbfbf; } .b-autolinkshadowbox__links > a { display: block; padding: 3px 0; }
Tenant billed admin fee in 6 yrs since departure
lawyersweekly logo
promoted content
Recommended by Spike Native Network
Listen to other installment of the Real Estate Business Podcast
reb top 100 agents 2017

The REB Top 100 Agents ranking is the foremost ranking of agents in Australia. It has set the bar for excellence in Australian real estate. To be ranked as an REB Top 100 Agent is the standard real estate professionals strive for. See the full 2018 ranking here!

featured podcast

featured podcast
An industry where the resilient succeeds

Tim Heavyside believes that a strong support team and good foundations are paramount to success in the real estate industry, and with regu...

View all podcasts

Would you consider working for Purplebricks or a similar 'DIY' model?

Yes (7.2%)
No (80.9%)
Perhaps - make me an offer (12%)

Total votes: 209
The voting for this poll has ended on: July 13, 2018
Do you have an industry update?