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New PM service reduces 'power's out' phone calls

New PM service reduces 'power's out' phone calls

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Staff Reporter

Avoiding Saturday night phone calls from irate tenants about the power not being switched is one benefit being touted by a new online property management service.

“Ask any agent their greatest, repetitive nightmare?,” Click2Rent asks.

“'The call on a Saturday night from the tenant who’s just moved in but the power isn’t on…', is the cry of many”.

The company has launched an online service to help tenants connect their utilities, organise things like removalists, contents insurance or cleaning in one online process as part of their online rental application.

This innovation makes it the tenant’s responsibility to click ‘connect’ but rewards their property managers for processing their online rental application through to leasing.

“It’s a win, win” said Click2Rent’s CEO, Susie Cole.

“The agent suggests utilities or services from an online menu, the tenant chooses what services they want and clicks to connect, so it’s ultimately their responsibility to generate the connections but we reward the agents for their help.”

“Tenants love this new service, available exclusively via Domain.com.au’s online rental application system powered by Click2Rent, because we send all their details to the utilities providers, including their move in date, so when they make their selection of Foxtel or internet plan for example, their application is pre-populated and they don’t have to go through the full time wasting interview establishing their ID multiple times,” Ms Cole added.

Launched on March 25 via Domain.com.au, Click2Rent’s utilities connections service aims to reduce the chance of no power, gas or other utilities when the tenant moves in, plus saves agents time in processing multiple rental applications.

“For agents who don’t believe it’s their role to get involved in utilities connections at all - and there are a few - this new service will pay them for doing nothing more than leasing,” the company said.

“One of the things agents like about our new service is that they can continue to use their usual supplier(s) for walk in applicants or tenants applying from other websites,” Ms Cole continued.

“We’re not asking them to change their whole modus operandi.”

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New PM service reduces 'power's out' phone calls
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