Digital marketing works, but keep it relevant: CEO

Digital marketing works, but keep it relevant: CEO

by 1 comments

Communicating with mass audiences is easy in today's digital world yet more agents could benefit from carefully checking what they're sending out to clients and prospects alike, according to the head of one major franchise.

CEO of Harcourts New South Wales, Rob Forde, told Real Estate Business at the group's most recent quarterly awards that principals are operating in an IT world.

“One of the big elements now is we’re looking at the way business is done through social media and the internet,” Mr Forde said. “There are a lot of ways we can communicate with people, and a lot initiatives to do that more efficiently.

“But there is a huge focus for us at Harcourts to keep that human element in everything we do. It’s quite easy to become lost behind a text message or an email.

“If you’re actually taking the time to develop and nurture a relationship, it’s going to make a huge difference to that person.”

To prove his point, Mr Forde challenged principals to look at their own emails and see which ones had enough appeal for them to open.

“The days have gone when you can send out a bulk email or SMS to your database, it just doesn’t happen. The IT world we’re in just doesn’t allow it. Look at your own inbox, how many emails do you open if they’re not personally to you?

“If it doesn’t look relevant to you, then the person has missed an opportunity to develop that relationship with you. The intent behind the message has to be right.”

Mr Forde also stressed that buyers should not be forgotten when it comes to building relationships.

“The amount of information available to buyers now is as high as it’s ever been. So quite often a buyer can be online and research everything from recent sales to median prices, and they have a very good understanding on influencing price.

“A lot of the communication between the buyer and agent should be around if the property is the right fit for their lifestyle. So from our point of view, it’s about understanding and asking the right questions to find their motivations.”

promoted content
Recommended by Spike Native Network
Listen to other installment of the Real Estate Business Podcast
reb top 100 agents 2017

With a combined sales volume of over $14 billion in 2017, the Top 100 Agents ranking represents the very best sales agents in Australia. Find out what sets them apart and learn their secrets to success.

featured podcast

featured podcast
How this agent grew his database by 50% in five years

In this episode of Secrets of the Top 100 Agents, Robert Pignataro joins host Tim Neary to explain how he increased his personal database by...

View all podcasts

Does the benefit of being part of a branded group outweigh the cost?

Depends on the group
Do you have an industry update?