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24 September 2020 Grace Ormsby

Hot Property: The biggest stories this week

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24 September 2020 Grace Ormsby

Business booming on the Central Coast

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24 September 2020 Grace Ormsby

The changing nature of off-market listings

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Hot Property: The biggest stories this week

September 24, 2020Grace Ormsby

Based off anecdotal accounts, the property industry is gearing up for a strong spring season: Here are the biggest property stories from this week. ...

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top 10 agents

1

Alexander Phillips

Year of Experience: 20

Support Staff: 3

Residential Properties Sold: 215

Total Value of Residential Properties Sold:

$ 522,477,791

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Have you experienced sexual harassment or bullying in the workplace?

Yes, I've been the victim of sexual harassment (15.8%)
Yes, I've been the victim of workplace bullying (21.1%)
No (63.2%)

Total votes: 19
The voting for this poll has ended on: April 30, 2020
TECH MARKETING SALES BETTER BUSINESS PROPERTY MANAGEMENT
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An Australian property service and technology provider has closed a deal worth $3 million, further cementing its status ...

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A local real estate sales platform has expanded its horizons to Australia’s easterly neighbour. ...

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TP PT sept18 reb What’s Making Headlines – The week commencing ...

What’s Making Headlines is your new source for all the very latest in Australian real estate news. ...

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The COVID-19 pandemic has seen many tenants and landlords face personal and financial hardship.  ...

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Ray White Balmain sales dynamo Megan Smith has sold one of the most expensive houses in Australia this year, with the pr ...

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New research by Domain has shown that buyer demand for houses and units declined 13.8 per cent and 19.7 pr cent, respect ...

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Perth aerial new reb East coast affordability woes won’t impact WA

First home buyers struggling to crack the east coast property market are being advised to look west as Western Australia ...

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Are you passing the baton or throwing a hot potato?

24 October 2014 Hermione Gardiner

Remember the game 'hot potato' when we were kids?  That game which involved a circle of people tossing a small beanbag or tennis ball to each other while music played?  The player who is holding the 'hot potato' when the music stops, is out!

Many tasks, issues, queries and complaints fly across our desks every day that need to be addressed. Often we may not be the correct person to address or solve these tasks and issues, and I’m sure we’ve all been guilty of throwing a hot potato onto that person.

And when that music stops, they are left holding the hot potato.  Perhaps we’ve been the person left holding the hot potato - the unresolved issue or angry client.

It’s time to stop throwing a hot potato to your team mates and start to look at how you can turn property management into a super efficient baton pass.

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Remember the relay teams that train for hours to ensure the timing, speed, release and capture all run seamlessly for a perfect handover? 

We need to bring the baton pass into property management, helping our team mates, managers and even clients by taking responsibility to ensure that all of the information and intelligence is handed over to the correct person, quickly, efficiently and seamlessly. 

By taking responsibility and spending a few extra moments to capture and relay more information (ensuring we’ve done all we can from our end), we can actually save time for ourselves and the other person.  

This way they won’t have to come back to you asking the questions, or spend time picking up the pieces later, in turn saving ourselves some stress along the way.  Not to mention potentially saving the client having to re-explain themselves over and over again. 

I challenge you to ask yourselves this week, as tasks and issues are handed over and allocated across your team and even to your clients, are you throwing a hot potato or passing a baton?

 

Are you passing the baton or throwing a hot potato?
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hermione-gardiner

Business Manager - Real+

Hermione has been part of the real estate industry for over 10 years. From Property Management to Corporate Leasing, New Business and Team Management. She has successfully managed a broad range of clientele, and delivered winning new business growth strategies.
Excelling in areas of team training, leasing product development and implementation of new software, her invaluable skills have led her to Real+ where she is passionate about assisting our clients to achieve their maximum potential through the online learning experience, Real Plus.

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