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Top 10 tips for handling really difficult situations: part one

By Darren Hunter
21 May 2014 | 1 minute read

darren hunter smallerProperty management is a role of extremes and requires a person to have good people and communication skills, great attention to detail, be process driven, have a solid attitude, drive, determination and above all else, they must also be a great problem solver.

Blogger: Darren Hunter, international property management trainer 

Just about everything that occurs in property management is a problem or puzzle that needs to be solved and in a lot of cases, these problems or puzzles are new and different, never experienced before!


Sometimes circumstances happen that really push our buttons the wrong way! They are complex, difficult and draining mentally and emotionally, and can make us feel like we have just been hit head on by a truck! It is in these situations that you must have in-depth problem solving skills to deal with what might land in your lap at any given moment!

Ten things you must do! 

Know your priorities

You need to know if this situation must be dealt with immediately and drop everything else, or if it can wait. Being able to place things in their right order of priority with your task flow is essential!

Communicate with all parties involved 

Who are the parties involved? Is it the landlord, the tenant and/or the tradesperson? Do you need to keep your manager or principal and an insurance company up to date with everything that is happening? You must determine who all of the affected parties are and ensure they are all kept thoroughly up to date.

Do you need outside assistance? 

What makes something difficult is when we are not sure about what to do. No problem; do you need to get this information from your manager or principal, another property manager in another office, or do you need to call your tenancies advice line? In any case, determine what knowledge you are lacking and find the person or source that can help you with this.

Break the problem down 

Sometimes the problem is too great to handle as a whole. Break the problem down into slices like a big block of cheese. Break the problem down into its various components and write them down. It is much easier handling one slice at a time rather than the whole block in one hit!

Evaluate its components in order 

Once you have broken the problem down into slices or components, place them into an order of priority. You must ensure that the problem is completely written or recorded (preferably on paper) so that you can refer to it regularly to determine that you are on track with your plan of action in dealing with your complex situation.

Stay tuned for part two!

Top 10 tips for handling really difficult situations: part one
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Trainer – LPMA

Darren Hunter is a national and international property management trainer, speaker, consultant and authority on property management fees, and income maximisation strategies all designed to grow your rent roll profit, without extra rent roll growth required.

A consultant and trainer now for over seven years, Darren has previously worked as the state property manager with one of Australia’s most respected real estate brands recruiting, training, implementing policies and procedures and managing 28 property managers in 18 regional offices over South Australia and the Northern Territory. Darren has presented for the Real Estate Institutes in WA, SA, NT and TAS and has presented at the Leading Property Managers of Australia Forums(LPMA) in 2007, 2008, 2009, 2010, 2011 and 2012

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