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Real Estate Business Awards 2021

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

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top 10 agents

Alexander Phillips

Top 1

Year of Experience: 21

Support Staff: 3

Residential Property Listings Secured: 241

Total Value of Residential Properties Sold: $ 706,737,500

VIEW COMPLETE REPORT
1/10
Do you have an industry update?

top suburbs

12 month growth
Travancore
49.78%
Timboon
49.57%
Dolphin Point
49.51%
Nyah West
49.42%
Preston Beach
49.29%
Newington
48.97%
Killcare Heights
48.89%
Wundowie
48.77%
Homebush
48.44%
Glenside
48.28%
SEE AREA REPORTS ON SMART PROPERTY INVESTMENT WEBSITE
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I’m too busy to do that, you don’t understand!

By Deborah Mitchell
07 October 2015 | 1 minute read

How often have you heard your property managers say this?

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It amazes me, after years in the profession, that I'm still hearing this and that nobody questions this behaviour. Yes, property managers are busy. What is not understood is why. How are you, as the principal, determining who needs help this week or the next, who has poor productivity management skills, and whether training can help fix the issues or if there is a fundamental and unfixable issue with your staff member?

There are many activities that a property manager undertakes daily, whether they are internal or external of the office, and if not managed correctly may cause impact, not only on the property manager's workload, but on you and your business. 

Ensure your front office is managed by the receptionist, allowing the property managers and salespeople to work effectively away from disruptions. This allows your team to have greater focus and ensures that they can engage with those who have followed office protocol. There will be exceptions; however, they do not happen every day.

All too often I see and hear how property managers are at work from 7.30am and not leaving until well after 6pm. Why? As principal, how do you determine why your property managers are habitually working such long hours? Are they utilising any time-management practices? Can you help them? Offer training or assistance, hire extra staff or, in some cases, your staff member may not suited be to the role provided.

Have you identified your unproductive staff? Working and consulting within troubled offices has given me a unique perspective that principals are often caught up in the emotions, drama and misinformation.

With staff morale low, high turnover rates often come the fore, which can be the result of ineffective staff or ineffective staff management. Who are they complaining about? What events have they raised concerns about? Has a major event happened at home that is affecting their work performance? Ultimately this then affects your bottom line.

What indicators should you be looking for? What solutions do you have at your disposal? Do you have support or a mentor? What is your end goal? Take time to think this through and evaluate your agency. Ask your trusted clients for feedback, then take action. You may be pleasantly surprised that you already have a highly effective team.

I’m too busy to do that, you don’t understand!
deborah Mitchell2
lawyersweekly logo

ABOUT THE AUTHOR


Deborah Mitchell

Deborah Mitchell

Deborah ensures compliance of management systems through conducting weekly and monthly audits, staff training and coaches, mentors and trains asset management

teams. She ensures her clients gain growth within their market place.

Previously, Deborah has helped guide asset management teams to achieve high levels of professional and personal satisfaction. Now she assists principals to gain a higher return on their investment, as well as assisting with strategies on retention of staff and managements alike, by enhancing productivity and efficiencies within the workplace.

Listen to other installment of the Real Estate Business Podcast

 

top 10 agents

Alexander Phillips

Top 1

Year of Experience: 21

Support Staff: 3

Residential Property Listings Secured: 241

Total Value of Residential Properties Sold: $ 706,737,500

VIEW COMPLETE REPORT
1/10
Do you have an industry update?

top suburbs

12 month growth
Travancore
49.78%
Timboon
49.57%
Dolphin Point
49.51%
Nyah West
49.42%
Preston Beach
49.29%
Newington
48.97%
Killcare Heights
48.89%
Wundowie
48.77%
Homebush
48.44%
Glenside
48.28%
SEE AREA REPORTS ON SMART PROPERTY INVESTMENT WEBSITE
Subscribe to Newsletter

Ensure you never miss an issue of the Real Estate Business Bulletin.
Enter your email to receive the latest real estate advice and tools to help you sell.

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