Powered by MOMENTUM MEDIA
realestatebusiness logo
Powered by MOMENTUM MEDIA

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

news image

Preliminary auction clearance results in

July 13, 2020Emma Ryan

Preliminary auction clearance rates being tracked by CoreLogic show varied results across each capital city for the week concluded 12 July. ...

REB_top100agents
top 10 agents

1

Alexander Phillips

Year of Experience: 20

Support Staff: 3

Residential Properties Sold: 215

Total Value of Residential Properties Sold:

$ 522,477,791

VIEW COMPLETE REPORT

Have you experienced sexual harassment or bullying in the workplace?

Yes, I've been the victim of sexual harassment (15.8%)
Yes, I've been the victim of workplace bullying (21.1%)
No (63.2%)

Total votes: 19
The voting for this poll has ended on: April 30, 2020
TECH MARKETING SALES BETTER BUSINESS PROPERTY MANAGEMENT
Openn Negotiation NZ reb Real estate platform broadens national scope

A local real estate sales platform has expanded its horizons to Australia’s easterly neighbour. ...

online house buying reb Agents urged to upskill bidders and vendors on rea ...

With virtual online auctions in full steam ahead during the pandemic, one company is encouraging agents to embrace tec ...

real estate online reb Real estate platform posts 55% growth year-on-year

realestate.com.au has set a new record, increasing its audience by 55 per cent year-on-year. ...

pile documents reb REINSW launches own contract creation tool

A new online program is set to revolutionise the sales process and get properties to market quicker than ever before, ac ...

Tom Panos Live 090720 What’s Making Headlines – The week concluding ...

What’s Making Headlines is your new source for all the very latest in Australian real estate news. ...

Courtney Caulfield wEB Servicing Brisbane’s high-end market

Despite only having four years behind her as a real estate agent, Courtney Caulfield from Place - Kangaroo Point has qui ...

Tom Panos Live 020720 What’s Making Headlines – The week concluding ...

What’s Making Headlines is your new source for all the very latest in Australian real estate news. ...

Fiona Blayney WEB How this thought leader has weathered the COVID-19 ...

According to the recipient of this year’s REB Awards Industry Thought Leader of the Year, the global pandemic has prov ...

Tom Panos Live 090720 What’s Making Headlines – The week concluding ...

What’s Making Headlines is your new source for all the very latest in Australian real estate news. ...

Courtney Caulfield wEB Servicing Brisbane’s high-end market

Despite only having four years behind her as a real estate agent, Courtney Caulfield from Place - Kangaroo Point has qui ...

Tom Panos Live 020720 What’s Making Headlines – The week concluding ...

What’s Making Headlines is your new source for all the very latest in Australian real estate news. ...

Fiona Blayney WEB How this thought leader has weathered the COVID-19 ...

According to the recipient of this year’s REB Awards Industry Thought Leader of the Year, the global pandemic has prov ...

Positive Mindset in Business reb The impact of a positive mindset in the business o ...

Let’s be real: running a business or an office is stressful. Here’s a quick rundown of some insights on keeping yo ...

Cameron Black reb Lies and statistics: Has the property market actua ...

It seems like there has been a huge change of sentiment in the last month as a confluence of factors has come together t ...

short 850x400 june2019 How to get that big win

Getting a big win is more than just sales. It involves strategic planning and setting goals, according to real estate bu ...

MeganSmith 050719 cropped Ray White’s Megan Smith sells $14m property in B ...

Ray White Balmain sales dynamo Megan Smith has sold one of the most expensive houses in Australia this year, with the pr ...

Melbourne Sydney skyline reb Sydney and Melbourne wobble as COVID-19 sets in

Investors in Australia’s two largest cities are starting to see the impact of COVID-19, with up to a third of owners s ...

apartments Brisbane reb Who lives in apartments?

Almost half of all apartments in Australia are rented out, according to a new report which shines a comprehensive light ...

Echuca Victoria aerial reb Regional town remains resilient despite COVID-19

Despite falling prices in many of Australia’s capital cities, a regional area is showing signs of growth, an industry ...

Perth aerial new reb October blowout predicted for Perth rentals

In good news for Perth investors, experts are predicting a “major blowout” for rent prices in the capital city once ...

EVENTS
REBAWARDS Listready
Real Estate Business Awards 2020

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

Learn more >
FROM THE WEB
Recommended by Spike Native Network
Do you have an industry update?
rpm logo latest

Q&A: Kristy Clymo, LJ Hooker Willetton-Shelley-South Lake

24 May 2016 Reporter

Kristy Clymo has worked across numerous roles in the real estate sector, so she know just how important communication is, both internally and externally.

When did you first join the PM industry?

I first started in real estate in 1999 when I was 17.

Why did you join the PM industry?

Advertisement
Advertisement

I didn’t choose real estate; it chose me. It was my first job out of school. I applied for an admin/reception role, but then quickly moved on to working as an assistant property manager.

What would you like your next career step to be?

I have recently received a promotion that I am very proud of. I am now as associate director at LJ Hooker Willetton-Shelley-South Lake after 13 years with the company. My next career step is to be eventually in sales or a BDM, and branch away from day-to-day department management.

What piece of technology do you find the most useful for your business and why?

Inspection Manager and realestatebookings.com are by far the most helpful forms of technology we have implemented into the business, especially for our property managers and leasing agents. The system’s a great time saver and easy to use. Since realestatebookings.com released their new app, we are all finding their program much more time-efficient to use.

What area of PM needs more training focused on it and why?

From my perspective, being a department manager, I would definitely say conflict resolution – especially when conflict between owner/tenant and property manager cannot be resolved. A lot of property managers tend to become emotionally involved, and it becomes very challenging to then mediate the conflict. Sales training is another area, especially in this market when conversing with owners about price reductions and fee discounting. In Perth, the last 6-12 months has seen a significant decrease in rental prices and increase in queries for fee reductions – we could all definitely improve our abilities to stand firm and explain what fees we are entitled to and why.

What skills does a PM/BDM need to be successful?

An obvious skill, but most important, is time management. A day in the life of a property manager can be like four seasons in one day. You need to be able to prioritise your work while keeping calm and remaining focused. The second is communication, since a lack of communication can easily cause conflict – it is our job as property managers to frequently and effectively connect with each other.

Where do you believe a PM’s responsibilities should start and end?

I believe your responsibilities begin when you receive your signed appointment to act and only end when the agreement is finalised. It is crucial to remember your responsibilities lie within the details of your appointment to act and within the RTA, and not in providing advice or services outside your area of expertise.

How do you deal with disgruntled and aggressive tenants?

We find that most conflict is resolved once the tenant comes into the office and converses face to face, sometimes with a manager or licensee. This is something we practise frequently, and we believe it is the most professional and efficient way to resolve conflict with aggressive tenants.

What would you be doing if you weren’t in the PM industry?

I have my off days, like people most do, but I really do love real estate. However, if I had to choose another career, it would definitely be something with animals. I always wanted to be a vet or a vet nurse while studying at school.

What do you enjoy most about your job?

I like the flexibility and the diverse path real estate provides. Personally, I have worked through reception, property management, sales admin, sales PA, trust accounting and office management, and am now a licensed agent and associate director. It really does open up a lot of doors, and the choice of where you end up is ultimately yours.

What are the most stressful aspects of your job?

Staff – finding the right staff is always difficult. You never know how someone will perform or mould into your team until they start, and the wrong selection of a property manager can be damaging to the business

How do you relax after a stressful day at work?

I have just started boot camp training, which I do twice a week with a group of ladies at work. It’s a great way to release stress and we all have a lot of fun too.

How would you describe a perfect property management day?

A perfect day for me is coming into work with a plan or an action list of what tasks I need to get done for that day, and leaving with a clear in-tray, with all of my boxes ticked, ready to start fresh the next day. It doesn’t always happen, but when it does, it’s a great feeling.

 

Q&A: Kristy Clymo, LJ Hooker Willetton-Shelley-South Lake
Kristy Clymo cropped
lawyersweekly logo
FROM THE WEB
Recommended by Spike Native Network
Listen to other installment of the Real Estate Business Podcast
Do you have an industry update?
REAL ESTATE BUSINESS NEWSLETTER
Ensure you never miss an issue of the Real Estate Business Bulletin. Enter your email to receive the latest real estate advice and tools to help you sell.