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Agents move online in response to ban on open homes, auctions

March 27, 2020Naomi Neilson

Following the ban on public auctions and open homes, some real estate agents have moved to selling properties using an online property auction platform. ...

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top 10 agents

1

ALEXANDER PHILIPS

Year of Experience: 17

Support Staff: 5

Residential Properties Sold: 208

Total Value of Residential Properties Sold:

$614,864,500

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TECH MARKETING SALES BETTER BUSINESS PROPERTY MANAGEMENT
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Ray White Balmain sales dynamo Megan Smith has sold one of the most expensive houses in Australia this year, with the pr ...

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Home owners are being warned after a Western Australian electrician was fined $15,000 after incorrect wiring caused a Du ...

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As the world continues to react to the global outbreak of the coronavirus (COVID-19), landlords are asking about their r ...

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Google data suggests that Australians have been searching for relief from their regular payments, such as mortgages and ...

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As the COVID-19 pandemic continues to impact everyday life, investors with security might’ve been presented with the p ...

EVENTS
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Real Estate Business Awards 2020

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

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Why we’ll keep delivering for our communities in the face of COVID-19

alex

As Australia tries to keep pace with a rapidly changing business and social landscape in the wake of COVID-19, Momentum Media is leading the way delivering essential content to our communities, writes Alex Whitlock, director of REB.

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5 ways to maintain relationships with landlords

19 April 2017 Tim Neary

About a third of Australians rent and that number could rise, especially with young Aussies struggling to get on the property ladder. As renting becomes increasingly a way of life for many, maintaining relationships with landlords is more important than ever.

Boutique Property Agents property manager Bradley Jacobs says innovating the way you provide your services to clients will help to retain your existing clients and expand your rent roll via word of mouth recommendation.

“Like every industry, bespoke, proactive and innovative services are what consumers are seeking. Whether it’s buying a new phone, purchasing a bottle of wine or putting their most valuable assets into your hands, clients want and expect more,” Mr Jacobs said.   

Here are his top five tips for maintaining relationships with landlords.

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1. Pro-active and regular contact

Check in on your clients regularly, instead of getting in touch only when a problem arises.

“Have regular contact with them on a positive note. For example, let them know about recent activity in their building, whether it be sales or rentals,” Mr Jacobs said.

2. No landlord is the same

“Know your owner, work out what ticks their boxes and most importantly, do not treat every owner the same,” he added.

“Identify what form of communication they prefer. Whether it be traditional face-to-face, email, phone, and text message to WhatsApp or even social media, and use it to your advantage.”

3. Gain their trust

Always show the owner you have their best interests at heart.

“Never try to sound like you’re taking sides,” Mr Jacobs said.

“Instead, give them the best possible advice to protect them. Plus, it’s important to ensure that whether the landlord owns a studio or a penthouse apartment, the level of service should always remain the same.”

4. Preempt potential issues

Property managers should be on the lookout for maintenance issues, identifying them before they arise.

“An example of this could be, being aware of the age of the hot water system. If it’s 10-plus years old, it may be time to have this replaced before it bursts and causes further damage to the property.”

“Even if the landlord does not agree to replace the hot water system, it at least shows that you are a proactive operator.”

5. Communication is key

Owners become frustrated when they cannot reach their property manager or he/she does not get back to them.

“If you receive a missed call or email from the owner, and it isn’t a high priority, always acknowledge their call and let them know a time frame when you will get back to them,” Mr Jacobs said.

5 ways to maintain relationships with landlords
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Listen to other installment of the Real Estate Business Podcast

Why we’ll keep delivering for our communities in the face of COVID-19

alex

As Australia tries to keep pace with a rapidly changing business and social landscape in the wake of COVID-19, Momentum Media is leading the way delivering essential content to our communities, writes Alex Whitlock, director of REB.

Read more
Do you have an industry update?
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