Powered by MOMENTUM MEDIA
realestatebusiness logo
Powered by MOMENTUM MEDIA
Subscribe to our newsletter SIGN UP

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

news image

Hot Property: Biggest headlines from the week that was

June 04, 2020Grace Ormsby

With Australia on track for a recession despite the loosening of COVID-19 restrictions, the Prime Minister has dropped yet another stimulus package: Here are the biggest stories from this week. ...

REB_top100agents
top 10 agents

1

Alexander Phillips

Year of Experience: 20

Support Staff: 3

Residential Properties Sold: 215

Total Value of Residential Properties Sold:

$ 522,477,791

VIEW COMPLETE REPORT

Have you experienced sexual harassment or bullying in the workplace?

Yes, I've been the victim of sexual harassment (15.8%)
Yes, I've been the victim of workplace bullying (21.1%)
No (63.2%)

Total votes: 19
The voting for this poll has ended on: April 30, 2020
TECH MARKETING SALES BETTER BUSINESS PROPERTY MANAGEMENT
pile documents reb REINSW launches own contract creation tool

A new online program is set to revolutionise the sales process and get properties to market quicker than ever before, ac ...

Gary Flowers reb Yabonza enlists heavyweight to board

Property start-up Yabonza has named a new board chairman to propel the company through its next phase of growth. ...

Neville Pozzi reb REIWA rolls out new ‘digital doorknock’ strate ...

The Real Estate Institute of Western Australia’s longstanding partnership with The Salvation Army is seeing the real e ...

Property technology app smartphone reb App aims to kickstart the real estate market

As the real estate industry continues to adjust to the new norms brought about by the COVID-19 pandemic, an app develop ...

Stefan Williams WEB REB Business Empowerment Showcase: Developing a di ...

In a real estate market rocked by a global pandemic, as well as the gradual phasing out of print newspapers, it’s more ...

REBA 850x400 ListReady PODCAST: REB Awards Finalist Showcase – Sales A ...

With the Real Estate Business Awards 2020 set to occur as a live broadcast event on Thursday, 25 June at 7pm, we are bri ...

Mark Morrison WEB 2020 REB Business Empowerment Showcase: An innovative p ...

The global pandemic has undeniably presented some challenges for the real estate sector. However, there are still opport ...

Michael Johnson WEB How COVID-19 has been impacting real estate agents ...

In April, Momentum Intelligence conducted a major survey to understand how the coronavirus pandemic has been affecting t ...

Stefan Williams WEB REB Business Empowerment Showcase: Developing a di ...

In a real estate market rocked by a global pandemic, as well as the gradual phasing out of print newspapers, it’s more ...

REBA 850x400 ListReady PODCAST: REB Awards Finalist Showcase – Sales A ...

With the Real Estate Business Awards 2020 set to occur as a live broadcast event on Thursday, 25 June at 7pm, we are bri ...

Mark Morrison WEB 2020 REB Business Empowerment Showcase: An innovative p ...

The global pandemic has undeniably presented some challenges for the real estate sector. However, there are still opport ...

Michael Johnson WEB How COVID-19 has been impacting real estate agents ...

In April, Momentum Intelligence conducted a major survey to understand how the coronavirus pandemic has been affecting t ...

Positive Mindset in Business reb The impact of a positive mindset in the business o ...

Let’s be real: running a business or an office is stressful. Here’s a quick rundown of some insights on keeping yo ...

Cameron Black reb Lies and statistics: Has the property market actua ...

It seems like there has been a huge change of sentiment in the last month as a confluence of factors has come together t ...

short 850x400 june2019 How to get that big win

Getting a big win is more than just sales. It involves strategic planning and setting goals, according to real estate bu ...

MeganSmith 050719 cropped Ray White’s Megan Smith sells $14m property in B ...

Ray White Balmain sales dynamo Megan Smith has sold one of the most expensive houses in Australia this year, with the pr ...

Perth aerial new reb WA kicks off COVID-19 commercial code

A new commercial lease code of conduct will help Western Australia’s commercial tenants and landlords reach rental agr ...

Clayton Howes reb ‘Pay later’ solution launched for landlords

A new solution has been rolled out to Australian landlords, enabling them, agents and property managers to better manag ...

property realestate reb ‘Earlier than expected’ recovery pinpointed fo ...

In what marks good news for property managers, a real estate group says some positive signs are beginning to emerge with ...

housing properties reb New projects to enable better housing policy decis ...

The Australian Housing and Urban Research Institute (AHURI) is undertaking several priority research projects which aim ...

EVENTS
REBAWARDS Listready
Real Estate Business Awards 2020

The REB Awards is the benchmark of success in the Australian real estate industry. It reflects not only the business astuteness of the country’s leading real estate operators and networks..

Learn more >
FROM THE WEB
Recommended by Spike Native Network
Do you have an industry update?

Secrets to success after 27 years in property management

25 July 2019 Reporter
Michelle Read

Owner at Belle Property St George Michelle Read shares her triumphs and horror stories after 27 years of managing property, selling and eventually leading a practice.

How long have you been in property management, and how did your journey start?

I started in 1992 and did a bit of everything in my early career. Property management, then sales, then my own business.

You’ve seen a lot of change. How different does property management look now compared to 1992?

Advertisement
Advertisement

It has changed immensely, in good and bad ways.

In the 1990s, we took our own photos, had basically no technology, everything was handwritten, we had to count and carry cash, there was so much paperwork and a lot of room for error.

Now, the technology is ridiculous. Trust accounting is seamless compared to back then. Tenants just direct debit now. Everything is digital — bonds, contracts, the works. Technology has made a thousand per cent difference to how we work.

Those changes keep us a lot more accountable, too, because there is a time stamp and footprint for everything. That’s great, because property management now is a lot more litigious, and you need to have everything in order, all the time.

What has stayed the same over 27 years?

You’ll never remove people from property management.

And still, it has high turnover over staff, because it’s a lot to manage and calmly stay on top of. It is such an involved occupation, even just with the laws we are governed by — privacy, property, state laws, everything.

Despite the leaps in technology, I think you still need the same amount of people to drive success. You still have to do all your checks, even though they’re easier with digital tools, and you still need to be on call for your clients.

Where there’s less people involved is in the accounting process, which takes far less time and intensity than it once did.

If everyone has access to the same tools and market, how do you set yourself apart?

In property management, success always comes down to the person. You can have the latest and greatest of everything. If your client doesn’t like you, or doesn’t feel comfortable with you, or doesn’t trust you, your marketing might get them to the door, but it won’t get you the business.

At the end of the day, you’re dealing with people’s biggest asset, which can be emotionally and mentally challenging for them. You need to always remember that. It’s their life and their livelihood. I see some young ones who forget they’re looking after the biggest asset in the world to their client — even a two-bedder can be worth half a million. If you’re in control of that, you’ve got to realise it.

What kind of clients will you knock back?

When you’re younger and starting out, you have a tendency to take on everything. For me, that’s not worth my stress levels and my time.

Everyone will tell you this: 95 per cent of their clients are awesome, the other 5 per cent take up most of their time.

Sometimes you get clients who are great, and their property is great, but they just don’t accept your prices. When you factor in your work, the insurances, the overheads — it’s not worth it.

I also consider the condition of the property. For example, it might be full of mould, it might be hazardous. I had one lady who refused to put in a pool fence, and that was dangerous and not at all worth the drama. What if someone drowned? That’s a high maintenance risk.

We want clients who are like us: that want everything done correctly, and want their property to be taken care of. I’d prefer to take on 10 awesome landlords than 50 who won’t play by the rules; it’s not worth my time.

Your business has a heavy local presence. You sponsor local sports teams and advertise locally. Is that an effective marketing tool?

It is, but you have got to do it right.

We’ve sponsored cricket clubs, soccer clubs, bowling clubs, but I wouldn’t over-saturate. Pick a few things, and commit to going along to everything. Don’t just sponsor anything; make sure you can really be involved.

Your work commitments sound full-on; is your lifestyle impacted by your career?

This career can be restrictive, because you can be at a wedding, and someone will ring you to say a tree has fallen on their roof, and you have to act quickly. It is a 24/7 job, and no matter how many staff you have, you’re always on call.

Last week, I had a tenant lock themselves out of their home late at night. I rocked up with my son, who is eight years old and was in his pyjamas, to let the tenant into the unit. I could have ignored it, but the tenant would have called a locksmith, which is a cost and a frustration for the owner.

However, luckily, because we are mobile, I can do a lot of talking and emailing when I’m on the road. I’m not stuck in the office all day.

What advice would you give to new starters in property management?

Always be honest, be upfront, and don’t come into this career unless you’re willing to work hard.

Secrets to success after 27 years in property management
Michelle Read reb
lawyersweekly logo
FROM THE WEB
Recommended by Spike Native Network
Do you have an industry update?
REAL ESTATE BUSINESS NEWSLETTER
Ensure you never miss an issue of the Real Estate Business Bulletin. Enter your email to receive the latest real estate advice and tools to help you sell.