Our 2022
Schedule and Agenda

Customer of the future

Do you need to adapt your service model to stay relevant?

Gain insights into market trends and develop an agile business strategy to prepare you for accelerated change. Learn how you can be better connected with the buyer of the future by creating relevant, rich and unique customer experiences.

In this session:

• Learn how innovation, technology and blockchain will shape the real estate industry and lower barriers for buyers
• Prepare for the great intergenerational wealth transfer by adapting to the needs, ethics and desires of Millennial consumers
• Discover what the post-COVID customer looks like, where their values have changed and what they expect from agents

Business Model Innovation | Technology | ESG

Capitalise on the move towards sustainability by growing your knowledge on future construction and development demands

Consumers are demanding action on climate change and global warming – and it’s beginning to have an impact on the Australian property market. Environmentally friendly and sustainable properties are already showing signs of becoming big business, while many builders, developers, property owners and lawmakers grapple to keep up.

In this powerful session led by Michael Drage, you’ll gain an insight into the future of Australian homes and what it means for individuals and communities, and be armed with insight into how real estate agents can harness the emotional upheaval currently taking place to ensure the sustainability of their own businesses and property pipeline.

Key takeaways:

-Why construction code and legislation changes could dramatically change the new build landscape within the next 12 months
-What the trickle-down effect will likely mean for existing stock
-The financial benefits of ‘going green’ – and what buyers will be looking for in future homes
-How real estate agents can harness changing consumer demands and behaviours to maintain relevance

Technological Innovation | Marketing

You don't need to be the next Google to harness the power of machine learning, artificial intelligence and big data.

Innovative agents globally are capitalising on these innovation capabilities to predict loan defaults, assess risk and effectively market and sell properties to the RIGHT customer.

Unleash the efficiencies modern technology has to offer as you discover:
Big data: Harness the power of big data to set pricing for homes, target clients and effectively position your products
ML & AI: Leverage ML and AI to control expenses, predict risk and gain higher returns
Holistic approach: Combine big data, ML and AI to deliver a bespoke customer experience without sacrificing time
Boost sales performance and unleash the power of modern technology to connect buyers and sellers through the use of clean, segmented data.

Professional development | Marketing

Do you want to be seen as a thought leader and authoritative voice for your industry? Are you looking for new ways to market your expertise and build customer trust?

In this session, hear from Jess Ridley, TV reporter, as she shares her top tips to put your best foot forward and gain more media coverage. Learn practical tips to getting your story heard and how to navigate your way through an interview, delivering key messages succinctly and with authority.

Test out Jess' tips and apply your new knowledge on our live green screen test space.

Network Innovation | Marketing

Go viral. With the world of broadcast videos at the fingertips of almost every individual, professional and personal content is no longer custom to specific platforms.

With Millennials increasingly receiving advice through property influencers and money mentors, learn how to leverage the new wave of video marketing for professionals to expand reach, increase engagement and capture new leads.

You will learn how to:

• Establish your own personal brand and position yourself as a leader and trusted agent through video engagement tools
• Develop strategic relationships with financial influencers and money mentors to create a new lead funnel
• Create short, sharp and impactful videos to capture your audience's attention

CX | Operations & Service Model Innovation

With auction records being made online and as staff and consumers have adapted to remote experiences, there's never been a better time to innovate your service and operational models.

In this session, discover how agencies are embracing remote work, VR and tech to expand out of their local market, create greater accessibility for clients and reduce operating costs while growing their business.

Key takeaways:

• Discover the tools and strategies for running a remote agency to reduce operating costs, increase efficiency and be more accessible
• Virtual auctions are here to stay - Discover common mistakes in delivering virtual auctions and develop strategies to ensure success
• Keeping it personal - Learn how you can maintain trust and boost CX through personalised virtual interactions

Business Model Innovation | Peer to Peer

Discover tips to building a sustainable, long-term career in real estate.

Hear from top 100 agents, as they uncover how you can harness the power of innovation and technology to attract more volume and deliver world-class client experiences.

Get future-ready with the top tech trends that will shape real estate for agents, agencies and clients in the next five years as you learn what it means to be truly digitally fluent.

Learn how the infusion of technology will bolster the industry, improve sales outcomes and create new efficiencies.

In this session, you will discover:

• Technology trends that are driving the market today and those to watch out for in the next 1-3-5 years.
• The critical tech solutions agents and agencies must adopt now
• True digital fluency: What does this really mean? And how will this propel the Australian real estate industry forward in the coming years.

Keep your finger on the property pulse. Tune in live and hear from Tom Panos and Phil Tarrant as they discuss the latest in innovation in the real estate space and its impact on real estate transactions, marketing, buying and selling strategies, and the need for technology adoption.

Discover the top three property tech apps leading agents are using to win more business.

Wellness | Performance

Do you currently make the most of your day? In this session you will learn how you can incorporate wellness strategies to achieve personal and professional goals.

In this session, develop wellness strategies designed to help you outperform competition, engage your intuition and detox your day for improved work/life balance and increased professional performance.

In this session, discover your daily routine for success:

• Morning mindfulness: Visualise your goals and get you moving with purpose
• Midday meditation: Meditation techniques to outperform competition and engage your intuition
• Enhance your evening: Breathing techniques to detox away your day and improve sleep

People and Culture

The importance of strong leadership and flexibility was highlighted following a year of extreme volatility. As traditional supervisory relationships were brought to a halt, it is imperative for leaders to leverage digital solutions and increase productivity without sacrificing quality of service.

As we embrace a new way of working, what are leaders doing to think outside the normal to build, upskill and retain a winning team?

In this session, learn strategies to:

• Enhance culture and connection to get the best out of your team, no matter the environment
• Build a successful EBU from scratch
• Effectively manage a remote team and create opportunities to upskill your employees
• Manage compliance and duty of care while operating in hybrid and remote environments
• Implement technology to automate and streamline operations, reducing burden caused by the skills gap

Hear from a panel as we discuss the impact of COVID, the holes it exposed in the way agents operate and how the learnings can be harnessed to future-proof your agency. Discover the new world business model and gain insights on how you can reshape your agency to be more sustainable, profitable and compliant.

In this session, draw comparison between the way the industry operated pre-COVID versus throughout the pandemic and discover a new world business model that combines the best of the old and new to build a more resilient, efficient and profitable business.